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Deadline for phone companies to block robocalls is finally here

The deadline for phone companies to block robocalls is next week, and representatives for AT&T, Verizon and T-Mobile all said Friday that they will meet that deadline.

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By
Laura Leslie
, WRAL Capitol Bureau chief
RALEIGH, N.C. — The deadline for phone companies to block robocalls is next week, and representatives for AT&T, Verizon and T-Mobile all said Friday that they will meet that deadline.
Scam robocalls have been illegal since 2009, but U.S. law can’t be enforced overseas, which is where a lot of the calls originate. So, Congress passed a law two years ago requiring U.S. telecommunications companies to implement new technology to identify and block the calls.
The original deadline was June 30, but the Federal Communications Commission gave firms a 90-day grace period, which ends Sept. 28.

The technology framework, called STIR/SHAKEN, works like this: When someone is making call, their carrier verifies their number. As the call travels to its destination, any intermediate carriers along the way also verify the number. Finally, the phone company of the person on the receiving end of the call also signs off, allowing the call to go through.

"[Next Tuesday] is when the FCC will start to actually be shutting down calls from companies that don't have compliant technology," Katie Craig, state director for the North Carolina chapter of consumer advocate Public Interest Research Group, said Friday. "So, their calls to other networks may be blocked if their technology to block these robocalls is not up to date."
Craig said scam calls and robocalls are more than just irritating – they’re cheating people out of a lot of money.

"These are frustrating and annoying calls, but they also victimize many folks," she said, noting that the calls are responsible for more $10 billion in fraud losses every year.

Last year, North Carolinians filed nearly 132,000 robocall complaints with the FCC. Among the biggest complaints: 16,149 imposters, 11,859 warranty scams, 6,500 debt-reduction calls and 4,841 medical calls.

Robocalls are already decreasing in advance of the deadline. Craig said they dropped by about a third over the summer as phone companies adopted the new protections, and they should drop more next week, although smaller telecommunications providers have two more years to get their STIR/SHAKEN protections in place.

But, Craig said, spam texts are on the rise.

"These new rules won't apply to text, which is something that we are seeing pop up as a result – folks sort of switching their methods of reaching out for these scams," she said.

Consumer advocates are urging the FCC to adopt rules requiring companies to block spam texts as well.

"The rules are not quite in place for those texts or text scams yet, so [there's] a little bit of work to do to sort of catch up on that and make sure that we're getting ahead of the curve there," she said.

The new regulations don’t cover spam texts at all, so we can expect to see a lot more of them. Craig says they’re urging the FCC to require telecoms to block those, as well.
NCPIRG offers tips for consumers on how to identify and protect themselves against scam calls and texts.

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