Woman gets refund of Firedog's extra fee
Tiffany Byrd is receiving a refund of the $169 she paid extra to have her TV mounted above her fireplace.
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Tiffany Byrd is receiving a refund of the $169 she paid extra to have her TV mounted above her fireplace.
Byrd contacted 5 on Your Side recently after she purchased a 40-inch Samsung TV from Circuit City and hired the group’s sister company, Firedog, to install it over her fireplace.
Byrd said she was told she’d have to pay an extra $169 to have it installed because it was going over her fireplace. That’s because most fireplaces have brick, stone or other hard substance behind the wall, and installers have to drill through it.
When 5 on Your Side got involved, Circuit City Spokeswoman Jackie Foreman repeatedly said, "It's resolved," no matter what question was asked.
In an e-mail Thursday night, Foreman said that while "Byrd's installation was not standard…due to a miscommunication; Ms. Byrd will receive a refund."
Foreman also apologized.
Byrd told 5 on Your Side she is thrilled and expects to receive refund soon.
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