FAA computer outage that grounded over 6,000 flights was caused by damaged database file
A computer outage at the Federal Aviation Administration (FAA) has caused 54 delays and eight cancellations at RDU.
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"At this time, there is no evidence of a cyber attack," they shared on their social media.
The impacts of the outage stretched into the afternoon, grounding over 6,000 flights nationwide – with more than 100 flights delayed at Raleigh-Durham International Airport.
Before 7 a.m., the FAA announced a computer outage could impact flights nationwide. Flights resumed at RDU at 9:22 a.m., but the impacts of the outage are lingering, with many flights delayed well into the afternoon.
As of 6 p.m., there were 127 flight delays at RDU.
The airport told WRAL News it's working to make sure there's enough capacity at the gates for all the departing flights that have been backed up by the outage.
The system alerts pilots about any hazards or changes in flying and airport operations.
Staffing shortages and outdated IT systems: Airline delays impact the economy
UNC business school professor John Kasarda, who specializes in the aviation industry, says this outage only adds to the industry's problems – with staffing shortages that strand passengers and outdated IT systems that grind travel to a stop.
"When you have a disruption in air service, it’s much more than traveler inconvenience. It has a huge economic impact. It affects business. It affects tourism," he said.
A business trip brought Dillan Plews to North Carolina. He was trying to reach North Dakota, but an airline almost sent them south to catch a connection north.
"We debated staying overnight in Orlando and getting some sun, but this is a lot less hours, so," he said. explaining why he decided to wait out the delays in the RDU terminal. "It just seems like any little hiccup and it just causes mass, mass craziness everywhere."
She said she won't arrive at her final destination until midnight.
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Airlines address outage on social media
Airlines were posting on social media about how they would handle the outage and its impact on travelers.
United Airlines will issue travel waivers to impacted customers who need to change plans.
A spokesperson from Southwest told 5 On Your Side, if flights are canceled, the airline will rebook customers on the next available Southwest flight with seats available to the customer’s ticketed destination at no additional cost. For customers who choose not to travel due to a cancelation or significant delay, Southwest will issue a refund of the unused portion of the Southwest ticket upon request.
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