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'Moving at the Speed of Mom:' GoKart rideshare startup shuttles kids around town when parents can't

What if Uber and Care.com had a baby? That's a Cary mom's vision for her startup, GoKart.

Posted Updated
Stacy Shannon, GoKarth
By
Sarah Lindenfeld Hall
, Go Ask Mom editor

Stacy Shannon knows what it's like to be a mom on the go. She has been shuttling kids around since 2001 when her oldest child was born.

A couple of years ago, Shannon, now a mom of three, was a full-time employee and single mom when she was faced with a tough reality that many working parents deal with: She got out of work at 5:30 p.m., but her son's lacrosse practice began at 5 p.m. She wondered how she'd ever get him to practice on time.

But then the entrepreneurial bug bit Shannon - again. She'd already launched three other businesses in cities where she'd lived previously - two pet-sitting businesses in Manhattan's Upper West Side and west Los Angeles and an off-site catering business in Las Vegas.

This time, Shannon created GoKart, a rideshare company that's kind of like Uber or Lyft, but with vetted drivers, whose backgrounds are checked as if they were employees of a babysitting service like Care.com. The site officially launched in September 2016.

I checked in with Shannon, now a newlywed, to learn more about how GoKart got its start and what she does. (Heads up: She's also looking for drivers.) Here's a Q&A:

Go Ask Mom: Was there a single aha moment that sparked the idea for GoKart or did the idea evolve over time? How did it get its start?
Stacy Shannon: I was actually losing sleep over my son’s practice. I was a single mom, working full time and no family to help. I was at work, washing my hands in the bathroom one day and a light bulb went off ... what if there was a transportation company that essentially combined Uber and Care.com?

The next day, same bathroom, I thought of the name GoKart. You “go” and you “cart” kids around, so GoKart was fitting. I had started businesses before, so I knew the hard work that would go into it. I posted on the NextDoor app of my neighborhood and took a few kids to and from summer school or football camp. They recommended GoKart to their friends. I hired my first two drivers and we went from there.

Courtesy: GoKart
GAM: How does GoKart work? Who uses it most often?
SS: GoKart drives kids between the ages of 6 and 17. Since September 2016 and until now, parents go on the website and create a parent account. Once that is activated, the parents click on the "book a ride" button and input in all of the required information of the drive.  Once the order is placed, I give the order to the driver in that area and she will text the phone numbers on the order with a photo of them and a photo of their car.

Having said all of this, in early July, our iOS app will be ready! Hyperspace Ventures is building it, and we are very excited. It will be so much more streamlined for parents booking and for drivers to accept rides. There will be a lot of automation of who the driver is, that the driver is on their way and that they have delivered their passenger. The drive will be shown live (like Uber) and it’s much easier to book multiple rides without inputting all of the information again. The app will accept multiple addresses, in case we are picking up one child and then going to another address to pick up a second. We will be able to offer carpools at this time.

Parents who use GoKart the most are those whose kids go to schools with no bus service or they moved and are outside of bus service or who have multiple children going to multiple after school activities and dual working parents who need help getting their kids from A to B during their working hours.

GAM: Tell us about the drivers. How are they vetted? And are you looking for new ones?
SS: All of the drivers have to have at least five years of childcare experience (all of my drivers are moms and dads) and go through a process of being interviewed, a seven-year federal and multi-jurisdictional background check and a DMV check. We are always looking for new drivers!  I have and am look for drivers in specific areas, like Wake Forest/Rolesville, Garner/Johnston County, Cary, Apex, Fuquay/Holly Springs, Durham and Chapel Hill. They can e-mail or text me at my contact information at the top of our website.

What’s great is that I have some drivers who bring along their babies or young children when driving. I have a mom in Moorseville near Charlotte who homeschools her two young boys and she brings them along. It’s a great way to make extra income while a stay at home parent! Uber and Lyft drivers have the benefit of having scheduled drives with GoKart and then can turn their app on after their drop-off and the parent has been notified.

GAM: Launching a new business takes a lot of effort. What are some challenges or surprises you've experienced along the way?
SS: Well, yes it does take a lot of effort, much like any startup business. The main challenge is that it takes a lot of dispatch brain power because perfection is key. I’d love to hire someone who can do just that in the near future once the app is active. When my current system was built, I did not realize how many parents would need daily service. They have to book five separate times for Monday through Friday service. The iOS app will fix that!

All of the hard work is so worth it. GoKart is here to help busy parents. It is so rewarding to hear about the kid’s day, the project they just finished, the pets they have, or the vacation they are about to take. GoKart is built for parents, just like me, and kids who want more of a relational transportation option. One surprise is that I have parents from all over the country who book a ride and I have to give them the bad news we are only in parts of North Carolina. Just this morning, I had to cancel a drive from Katy, Texas!

GAM: What are your hopes for the future of GoKart?
SS: My hopes for GoKart is that it becomes a kids transportation option, not only for Katy/Houston, Texas, but all cities in the Southeast. Raising money to do that is key right now. We have an online fundraising campaign on Indiegogo.

Staying company owned, which is important, will require staff in each market to keep the company culture alive and well. GoKart drivers mean very much to us, and they are the reason why we are growing. Keeping that high level of care and safety with the drivers we hire is paramount.

Another goal I have is to have GoKart as a company perk. Progressive company cultures who offer creative perks to their employees can have a GoKart corporate account, so that when certain employees work late, their company has their back on picking up their son from soccer practice or getting their daughter to dance.

Like our tagline says, we are “Moving at the Speed of Mom."

Go Ask Mom features local moms every Monday.

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