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Woman stunned when McDonald's won't take her order

Posted February 3, 2012

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— Authorities had to use a stun gun Friday on a woman who cut the drive-thru line at a Cumberland County McDonald's and became argumentative when employees wouldn't take her order.

McDonald's workers told deputies that the woman bypassed the order screen and the first drive-thru window, where customers pay for their orders, and went straight to the pick-up window at the restaurant, at Legion Road and Black and Decker Road in Hope Mills.

McDonald's drive-thru Woman gets stun gun instead of order at drive-thru

The woman had a 3-year-old child in the car with her and asked if she could order and pay at the pick-up window, authorities said. When McDonald's employees told her that they didn't have a register at that window and she needed to go to the back of the line, she refused.

The woman blocked the line for 20 minutes, refusing to move, before workers called Cumberland County deputies.

Debbie Tanna, a spokeswoman for the Cumberland County Sheriff's Office, said the woman became belligerent when deputies arrived, and they had to use to Taser on her to subdue her and take her into custody.

Evangelina Merrerro-Luka, 37, was charged with second-degree trespass in the case.

Social workers took the 3-year-old into protective custody.

75 Comments

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  • Diamond2010 Feb 9, 2012

    Senseless Behavior, now she’s in jail and her child has been taken away. The twenty minutes she used to argue with the workers is the same amount of time she could have gone thru the drive thru 4 times. Wake up people we must do better

  • Capt Mercury Feb 7, 2012

    Somebody needs to have her prescription adjusted.

  • ladyblue Feb 6, 2012

    Social workers took the 3-year-old into protective custody.

    Maybe soemone needs to check mental status of this woman..

    Now for those who think McD's is in error. those order systems are there for a reason . it keeps the orders running in order with the cars arriving at the register/pickup. to have someone jump in line without placing their order will throw the ordering sequesnce off for the preparers getting food to correct car pulling into pickup/paying window. The reason i say this is someone left the line after ordering one night in front of me and they were trying to give me that persons order since that was to be the next car up to the pick up lane. It caused a huge interruption in the cog wheels and caused others in line behind the person leaving to have to wait longer for their orders while it was straightened out. The woman was WRONG in any shape and form and maybe her child doesn't need to be around learning her spitful behavior

  • randall0123a Feb 6, 2012

    You see this kind of behavior DAILY – people that think their time is more important that everyone else. Every individual in the line behind this woman that was made to be late due to her behavior in blocking the drive-thru like a child, should sue her for time lost. Just imagine all the great life lessons this woman’s children are learning – do what you want, when you want. We can only pray they have more intelligence than their Mother.

  • Ambygirl Feb 6, 2012

    Lightfoot2 I totally agree!! Same as if you are standing in line at the grocery store and someone just pushes in front of you. Would you allow it? Should the cashier go ahead and ring up that rude person that broke line? NO, and neither should the people at MCDonalds. They did the right thing. They stood up for principle and against people that do wrong. She got exactly what she deserved.

  • Lightfoot3 Feb 6, 2012

    "She chose poorly and so did Mickie D's. Both did wrong." - ginagale70


    What you think McDonald's did wrong? Calling the police wasn't obviously not wrong, at the point they did it. But do you think McDonald's should have taken her order even though she jumped ahead of others?


    "That was uncalled for on McDonalds part! All they had to do was walk back to the first window and ring her order up." - pjnoobie2


    What if someone jumps ahead of you, in the drive thru or inside, and you complain to the cashier? Should they ignore you and accept the orders of those that jump ahead. What if 2 or 3 jump ahead? When should they stand up for you rather than those that don't follow the rules?


    "but if the woman is there.. a paying customer, accommodate her." - NcNativeRaleigh


    What about the paying customers that follow the rules? Should they receive LESS customer service to accommodate those that don't follow the rules?

  • Statick Feb 6, 2012

    We have not heard the woman's version of this story. Why just assume she is at fault? - eyeoneastsky

    Whatever her side of the story was, the fact that she got tasered pretty much sums up that she lost the argument.

  • Rebelyell55 Feb 3, 2012

    I would like to see a picture.

  • chip4 Feb 3, 2012

    She didn't get her happy meal on. Or her morning coffer.

  • sicks Feb 3, 2012

    What she was doing was going to the first window without ordering so she could get the order of the person behind her with out paying. She got caught so she made up the story about thinking she could order and pay. True story.

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