Web, mobile app keeps helping to fix Raleigh
Posted March 4, 2011
Raleigh, N.C. — Raleigh residents continue to make good use of a mobile and Web-based tool developed by WRAL.com, the vendor SeeClickFix and the City of Raleigh, according to a report from the city.
People used SeeClickFix to report 211 problems in February, at the rate of 10 to 12 a day, the report states.
More than 70 percent of those problems were resolved, a third of them within a day. The median time to closing a complaint was four days. Fifteen complaints hadn't been resolved within 15 days.
Most of the complaints were about traffic signs or signals and potholes. Other complaints concerned street lights, garbage or litter and graffiti, along with dead animals, quality of life issues, stormwater issues and housing and nuisance violations.
"Citizens, in general, seem happy with the city's response," the report states. "We have received several, 'Wow, that was quick,' responses after closing an issue in a short amount of time."
Residents sometimes use the tool to report issues that fall outside Raleigh's city limits or ones for which the city is not responsible, the report notes. For example, Progress Energy is responsible for maintaining street lights, and the state Department of Transportation cleans up litter along the interstates.
Those complaints are passed on to the appropriate state or local agency.