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Power outage disrupts DMV operations

Posted February 7, 2013

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— North Carolina Division of Motor Vehicles services were disrupted Thursday by a power outage in its headquarters building in Raleigh, officials said.

The outage occurred shortly after 11 a.m., affecting computer systems used to conduct DMV services statewide. Repairs were expected to continue at least through Thursday night.

Agency spokeswoman Marge Howell said no major issues were reported at DMV offices across the state, and those offices can still provide most services.

DMV power outage DMV: Call ahead to make sure office is open

Still, Howell said, customers to call their local DMV offices before trying to visit to ensure it's not experiencing any problems.

“We have been cautioning customers who need to go get a driver’s license renewed or a vehicle registration renewal completed to call ahead and make sure the office they want to go to is open and everything is running fine," she said.


This story is closed for comments. Comments on WRAL.com news stories are accepted and moderated between the hours of 8 a.m. and 8 p.m. Monday through Friday.

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  • Rebelyell55 Feb 7, 7:29 p.m.

    Ya'll seem to forget, it's the goverment. They don't hire qualified people, they don't sweat about hiring qualified services. It's who ya know. Go to the state surplus web site, and look at hundreds of lap top computers and other equipment they're selling for the last two months.

  • chrisnrali Feb 7, 6:34 p.m.

    that was good.

  • dgcreech Feb 7, 5:48 p.m.

    ...... and thus we see why it is necessary to have your servers off-site (preferably by a hosting facility) with disaster recovery.

  • Terkel Feb 7, 4:51 p.m.

    immanoid, that was good!

  • Fuquay Resident Feb 7, 4:33 p.m.

    You would think that they would have some kind of battery backup or even duplicate servers in Charlotte or something.

  • GravyPig Feb 7, 4:00 p.m.

    "This is illustrative of how fragile and overdependent on technology our government and society is."

    Welcome to the future. It's not going away.

    "Why isn't the DMV protected with something as simple and inexpensive as power back-up protection on its computers?"

    One would think that some sort of power backup would be in place. Some sort of Uninterupted Power Supply... Maybe they could call it a UPS for short.

  • Shuffles24 Feb 7, 4:00 p.m.

    I love the people that were knocking Gov. McCrory’s first day in office when he said they needed to update the IT system in North Carolina since it was way out of date.

  • GravyPig Feb 7, 3:57 p.m.

    Actually, DMV disrupts operations at most state inspection stations. They did "updates" and changed some software back in November. The first few weeks all NC inspection stations were locked out because of this and we had to turn away customers because out machines wouldn't contact the state computer. Ever since then we get cars that won't communicate for no reason and sometimes the Engine Light gets turned on while running an inspection. The state still doesn't have a solution. What really ticked me off was that the rollout was to start on a Saturday and if there was an issue you called the 1-800 number. Only problem is that DMV doesn't work on Saturday and I'm not sure why the decided to do the rollout and not have anyone to call for support.

    Same kind of BS happened when they went to stickerless inspections several years ago. Whole state was locked out for several days due to a software issue.

    If the DMV were a business, they would be out of business already.

  • ncpilot2 Feb 7, 3:24 p.m.

    This is illustrative of how fragile and overdependent on technology our government and society is. Why isn't the DMV protected with something as simple and inexpensive as power back-up protection on its computers?

  • randrmomanddad Feb 7, 2:16 p.m.

    Think that's bad...wait till this new property tax law kicks in...after about one year of this nightmare the'll probably file it under (What were we thinking.?)