Local News

North Hills using pay-to-park policy for some spaces

Posted March 30, 2014

— Plenty of patrons of a popular Raleigh shopping area think they nabbed prime parking spots until they find out they have to pay for it.

The new policy has been in place for about two weeks at North Hills, and affects about 65 – between Bruegger's Bagels and Sparians – of the shopping center's 3,000 spots.

Patrons can either download an app called Passport Parking on their smartphones or can call a phone number advertised at the parking space and then provide a license plate number or credit card number.

Customers are charged $1 per hour unless they are a paying customer in the shopping center. In those cases, stores will validate parking.

"We've received some people who are confused by it, but a lot of positive comments that people can finally find a convenient parking space," North Hills general manager Bonner Gaylord said.

Gaylord said the affected spots were being used by residents and office workers and were taking away from the convenience offered to customers.

New signs will be posted Monday to better explain that they can use a paper receipt to validate parking, Gaylord said.

"Some people haven't understood that this is intended to be free parking," he said.


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  • btneast Apr 1, 2014

    I don't really see the difference in having to pay to park at North Hills
    People.....it's only 65 spaces and it's not really part of what most call North Hills Mall....it's across Six Forks from the Mall.

  • SaveEnergyMan Mar 31, 2014

    It's a free country (OK, except perhaps for ObamaCare). That means NH can charge for parking (or not, depending on your point of view), and customers are free to go somewhere else. We'll let the market decide how well this works.

  • Donald Holder Mar 31, 2014
    user avatar

    I don't really see the difference in having to pay to park at North Hills and having to pay to park downtown or at Wake Med. I thought Raleigh citizens were used to having to pay to park. This parking is free (if you make a purchase from NH).

  • Keri Kennedy Mar 31, 2014
    user avatar

    Good to have family that is walking distance to North Hills. I'll stick to leaving my car at my parents house when I shop at North Hills.

  • Amomoftwo Mar 31, 2014

    I invited a business associate to lunch with no two weeks ago with no knowledge of this parking situation. Imagine my embarrassment when my guest had to download an unwanted app on their phone; I had to do the same and had to set up a $20 "prefunded account" to park...had my ticket validated but when I called to complain about the setup and get the prefunded account removed since I am never going back; I was told by Passport Parking that Zone 176 didn't exist! I was looking right at the sign....and they argued with me that it didn't exist. I called the Kane Realty office and left a very detailed message and two weeks later...no one has called me back....So THIS Friday, I had another business lunch at Cameron Village....so disappointed in North Hills. I have been a patron and a champion of this project from the beginning but this made me feel very unwelcome.

  • Donald Holder Mar 31, 2014
    user avatar

    View quoted thread

    It's more of an inconvenience when all the prime spaces are taken up by employees and residents and you have to park waaay out in the parking lot. I went to Burger King last night, there were 4 cars parked right in front of the door but not a single customer inside.

  • Kimberly Daniel Mar 31, 2014
    user avatar

    View quoted thread

    No person comes to them. They pay for an amount of time, and it is marked in the system as paid. The tow trucks leave that space alone until the time is up. Don't pay for 2 if you aren't sure you need it, because you can pay for the second from your phone without leaving the store when you figure out you need it.

  • LEX Mar 31, 2014

    Well, I'm not missing anything after all. I haven't been to that mall to shop since it changed. Now it is for sure I won't be going. I like convenience not inconvenience. This seems like a lot of inconvenience to me. There are plenty other malls around that will allow shopping without the parking hassel. I look forward to that.

  • "Screen Name-8/20" Mar 31, 2014

    Well, that's one way to chase customers to other shopping centers where ALL parking is free.
    I wonder what the business owners who rent there think of that.

  • Beth Pearce Mar 31, 2014
    user avatar

    So it's actually free? That's confusing! To me, paying $1.00 is NOT free! I won't be parking in any of those spaces. LOL