Local News

Can you hear me now? Cellphone problems plague region

Posted June 10, 2011

— Verizon officials said a planned software update Friday caused unexpected service problems for cellphone customers, and other wireless carriers said that affected their service as well.

Users noticed more dropped calls, calls that would not connect and calls that were routed to wrong numbers.

"It's saying connected, but it's dead air," corporate recruiter Nick DeSando said of his Verizon phone. "I've had to make a couple phone calls for work, and I've had to do it multiple times to actually reach my clients. So, it's been a little frustrating."

Verizon spokeswoman Karen Schulz apologized for any inconvenience, saying the problem was an isolated incident that won't happen again. All service was restored by Friday afternoon, she said.

Other carriers impacted included AT&T, Earthlink Business, TW Telecom and Sprint.

"It's been aggravating, more than anything," said Tripp Edwards, a crane operator in Raleigh who had trouble making calls with his Sprint cellphone.

Cellphone generic, BlackBerry Cellphone problems plague region

Many cellphone calls to the Wake County 911 center were garbled, EMS District Chief Jeff Hammerstein said, so he had someone monitor radio traffic into the 911 center and use a land line to ensure authorities could respond to each call.

AT&T customer George Hessler said the problem came at an especially inconvenient time for him.

"I'm actually getting married this weekend, so I've been trying to help organize the wedding," Hessler said. "Yeah, it's been a bad time to not have service."


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  • alp35360 Jun 10, 2011

    Verizon has been having serious issues in NW Raleigh for over 3 months. I've always had great Blackberry coverage in the Leesville Rd/Harrington Grove area and now my phone is practically unuseable. Calls to Verizon have not helped.

  • Big Mike Jun 10, 2011

    Verizon has really gone downhill.......

  • beaconoflight32 Jun 10, 2011

    My husband called me this morning and another man answered the phone and then my voice came over the line. Of course he was wondering what man had answered my phone and I told him that apparently Verizon was having issues b/c it had happened to a couple other people that morning. Good thing my husband trusts me, that could have been a problem...lol.

  • frazee Jun 10, 2011

    we don't realize what we have til it's gone. of course we are paying for the service but may not realize how good we have it. i have sprint and this is normal for my service!

  • Its me again Jun 10, 2011

    updates should be done at 3am when I'm asleep!

  • TomLynda Jun 10, 2011


    I saw that notice from NASA too, and both my wife and I had problems with our Blackberries this morning. I thought that was it too. They both are good to go now.

  • Texan Jun 10, 2011

    Lol, SirWired. You are spot on.

  • twc Jun 10, 2011

    I had REALLY slow Cricket wireless in the early hours Friday. Wonder if it was related to this?

    Have we become too dependent?

  • RB aka Spirit Warrior Woman Jun 10, 2011

    What kind of an "update" is that?

    Besides a lousy one.


  • faith trust and pixie dust Jun 10, 2011

    I had problems with both my TW digital home phone service and my verizon cell phone.