TTA Goes High-Tech To Lure Commuters On Buses
Posted June 11, 2001
DURHAM — Commuting by bus might make the morning commute a little less of a hassle, but most people in the Triangle are still hesitant about giving up their own set of wheels.
If you are one of them, there is a high-tech way of handling buses that could help you change your mind.
Triangle Transit Authority
is using a new satellite system, which allows dispatchers to track the exact location of TTA vehicles any time of the day.
"If someone calls in and says 'I'm waiting on the 201A,' what I can do is pull it up on the computer and I can locate the vehicle, " says dispatcher Tellis Chandler.
Colored dots on a screen indicate where buses are located:
Dispatchers say the system has dramatically improved communication, and it helps them verify complaints through a daily report.
Included in the system is a chat program similar to e-mail. Dispatchers can type in a message from their base and drivers can respond.
More improvements, like Web-based updates for riders, are also planned for the future.
The TTA currently has 35 buses covering routes in Raleigh, Durham and Chapel Hill and plans to add 12 more buses by the end of the year.
It is also expanding service early next year to increase pickup times from every 30 minutes during peak hours to every 15 minutes.
The satellite tracking system was purchased with grant money from the
state Department of Transportation