Self-Serve Kiosks Allow Fast Food Customers To Place, Pay For Orders
Posted July 23, 2003
DURHAM, N.C. — Ordering french fries has gone high tech. McDonald's has joined the growing list of businesses allowing customers to handle transactions themselves.
Seven Triangle locations are testing self-serve kiosks that allow customers to place and pay for their orders in English and Spanish. The only time customers deal with a human is when they pick up their order.
Do you use self-serve kiosks when available? Always Sometimes Never
"Machines don't have an attitude or bring their personal issues with them to work," customer Robie Drakeford said.
McDonald's said the technology allows it to keep up with the rest of the business world, like airports, grocery and home improvement stores.
"I love it, every store that has it I go through it," shopper Theresa Griffith said.
Others believe doing business the old-fashioned way, with a person, is best.
"I'm from the old school and I like to do things right to start with so I don't have to go back and correct it," shopper H.L. Carrington said.
Many people simply do not want machines taking over every aspect of their lives.
"I'm also concerned about the possibility, for especially young folks, losing their jobs," shopper Bill Ruger said.
McDonald's said no jobs have been cut because of the kiosks. Instead, the machines have allowed cashiers to move to different jobs, including food preparation.