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NC customers have chance at refunds in Sirius XM Radio settlement

Posted December 4, 2014

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— North Carolina customers who had contract problems with Sirius XM Radio may be entitled to a refund following a multistate settlement with the satellite radio provider, Attorney General Roy Cooper announced Thursday.

Under the terms of the settlement, Sirius XM will pay a total of $3.8 million to North Carolina, 43 other states and the District of Columbia. North Carolina will recover $101,429.41, according to the Attorney General’s Office.

“Consumers who enter into a contract with a business expect to be treated fairly,” Cooper said. “Sticking consumers with extra fees and ignoring their attempts to cancel is a bad way to do business.”

The states claimed that the company’s advertising and billing practices misled consumers.

Officials say the states’ investigation concentrated on complaints from residents that Sirius XM made it difficult to cancel contracts, misrepresented that contracts would be canceled and not renewed, renewed contracts automatically without consumers’ notice or consent, charged unauthorized fees, raised rates unexpectedly after a low introductory rate and failed to provide timely refunds.

Residents who experienced problems with Sirius XM at any time since July 28, 2008, are encouraged to file a complaint no later than May 3 to be considered for a refund.

Anyone who complained to either the Attorney General’s Office or Sirius XM prior to the settlement should file a new complaint by the deadline in order to be eligible for a refund.
 

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