Comcast 'embarrassed' by customer service rep

Posted July 15, 2014

— Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, "I can guarantee right now that you are doing an incredibly good job of helping your company be worse."

RAW: Comcast customer tries to disconnect 

Philadelphia-based Comcast said Tuesday the employee's behavior is unacceptable and the company is "embarrassed" by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

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  • rickywatkins57 Jul 17, 2014

    This is so Ironic to begin with that I don't know where to start. An AOL vice president who is trying to cancel his personal service from a company that provides internet. It just gets better and better as the call goes on. I think Karma is coming about to both companies by this incident. Personally, Good Riddance to both companies who have tried to messed with me as a military member.