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Lenovo to add 50 jobs, 250 support positions

Posted May 20, 2011

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— Lenovo, the world’s No. 4 PC manufacturer, is adding 300 people to its Triangle workforce in order to support its growing global customer base, officials said Friday.

With sales soaring and product shipments growing over recent quarters, the China-born company has set its sights on surpassing Acer as the No. 3 PC firm. Hewlett-Packard is the top computer seller globally, followed by Dell.

Most of Lenovo’s operations and business is done in China, but the company is steadily growing its global market share into double digits. Data from research firms such as IDC and Gartner have shown Lenovo as the fastest growing PC company in the world.

Lenovo acquired IBM’s personal computer business, which was based in Raleigh, five years ago and operates its headquarters out of a multi-building campus in Morrisville. The company plans to add 50 jobs there, and it has signed a deal with Affiliated Computer Services to provide 250 customer support representatives.

The ACS staff will support Lenovo customers in the U.S., Canada, Australia and New Zealand. A subsidiary of Xerox, the company employs 2,300 people in the Triangle area and 3,600 across the state.

"We're obsessed with delivering outstanding PC technology and world-class service and support to our customers," said Peter Bartolotta, the senior vice president for global services at Lenovo. "Our collaboration with ACS will elevate our already acclaimed support services through faster, highly integrated and more effective call-center interaction utilizing the latest technologies."

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  • ncmedic201 May 20, 2011

    It's amazing that people complain because there are no jobs then complain because the jobs aren't good enough. I would think $8-10 would be pretty good compared to $0. When I lost my job I was ecstatic to get that minimum wage job. It sure beat nothing after my unemployment benefits ran out.

  • Bring on the 4 Dollar Gas May 20, 2011

    Let's do the math a different way, 50 news jobs, heck, throw in the 250 'support' jobs, subtract 300 from the 40,000 now with no checks and guess what Bev?

    You're waaaaaaaaaaaaaaaaaaaaaaaaaay in the hole hone.

  • sorry May 20, 2011

    Support is the worse job out there sit there all day don't get payed jack and have to hear guys cry all the time have you ever called lenovo support it is bad.
    I went with Apple and its great try them one time

  • SueInNC May 20, 2011

    Yeah, ACS...that's a big joke - they pay their supervisors 29k per year. That's so they can afford to put in cheap bids to companies like Lenovo for 3rd party call center services. It's a revolving door at ACS and their screening is a joke.

  • PlanetX May 20, 2011

    This is great news - every little bit helps.

  • mikefoxwow May 20, 2011

    ACS is positively the worst company to hire for this. They pay their employees little, have expensive benefits and just treat their employees so bad it hurts!

  • Iceman May 20, 2011

    ACS is a horrible company....$8-10/hr for these "support" positions. No, I have not worked there but know 4 people have because of the economy. All 4 quit in just over a week due to the terrible environment, non-existent management structure and extremely low pay which was about $5/hr lower when they got hired. I don't how they are still in business and how regulators have not been notified to shut them down.

  • superman May 20, 2011

    Just in time with Cisco announcing they will be cutting thousands of jobs.

  • computer trainer May 20, 2011

    Just in time for the State to layoff 10,000 employees. So, it is a wash.

  • thomasanimation May 20, 2011

    I think this is great! 300 jobs being created. Ive already applied. The unfortunate thing for the area as a whole is 200 layoffs took place today at one of our local plants, so more people being unemployed without choice will be adding to the numbers today. We need more jobs period for this area. I have been looking in state and out of state. I feel they should hire who they feel best fits the description, but one of the reasons why these big companies get incentives to move to our area is to create work for the ones here in this area.

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