Hilton Worldwide makes a major reservation with IBM

Posted April 13, 2010

— You can stay in a Hilton hotel room anywhere in the world, but your reservation will be in RTP.

Hilton Worldwide and IBM announced Tuesday that Big Blue is taking on Hilton's technology platforms for all 10 of its hotel brands, including including data center management and monitoring, global email services, web hosting and the central guest reservation system.

It will all reside at IBM's Smarter Data Center in RTP. The companies noted that the data center is equipped to support cloud computing workloads and will enable Hilton Worldwide to use only the resources necessary to support its IT needs during high- and low-volume traffic periods.

The agreement with IBM will be launched immediately, the companies said in their joint statement, but Hilton Worldwide's overall technology transition process, which it calls the Hilton Worldwide Innovation Collaborative, is expected to occur in phases over the next several months.

Hilton operates more than 3,500 hotels in 81 countries. Its brands include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations.


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  • Adelinthe Apr 13, 2010

    Surprised they're not reporting this on the live news broadcasts.

    This should be a big deal for RTP.

    Wonder why it doesn't seem newsworthy.


    Praying it brings jobs for some.

    God bless.


  • itsnotmeiswear Apr 13, 2010

    I hope the customers of Hilton don't expect to talk to a person that speaks understandable English to make a reservation and are prepared to wait hours for service.