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Toyota to pay for loaners during recall repairs

Posted March 3, 2010
Updated March 5, 2010

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— Owners of recalled Toyotas should be able to get quicker repairs, free pickup and delivery of their cars and free rental or loaner cars to drive, Attorney General Roy Cooper announced Wednesday.

Toyota has recalled millions of cars in recent weeks for problems with accelerators that stick and faulty brakes.

At the request of state attorneys general, Toyota has agreed to provide the following services free-of-charge to drivers in North Carolina and other states:

  • Pickup and return of the vehicle by a dealership representative or by flatbed truck.
  • Driving the customer to the dealership and/or to his or her place of work.
  • Providing alternative transportation, such as a rental car, a loaner vehicle or taxi reimbursement, for the reasonable period that the customer is unable or unwilling to use his or her vehicle.
  • Expedited scheduling of repairs for certain problems, such as sticking accelerators and anti-lock brake software recalls.

In a letter to Cooper and other state attorneys general, Toyota said these services would be provided at no cost to customers and that Toyota would reimburse dealerships for the costs of the accommodations. The services are effective immediately.

"We rely on our cars to get us where we need to go, and we expect them to get us there safely,” Cooper said in a statement. “These additional steps will give concerned drivers more peace of mind.”

Toyota is notifying dealerships across the country about the services available to drivers of recalled cars.

Consumers with questions may contact a Toyota dealership, call the Toyota Customer Experience Center at 1-800-331-4331 or call the Lexus Customer Assistance Center at 1-800-255-3987 for more information. The toll-free numbers are available from 8 a.m. to 9 p.m. Eastern Time on weekdays and from 10 a.m. to 7 p.m. on weekends.

14 Comments

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  • Quagmire Mar 3, 2010

    I'll be buying a GMC SUV next month. You so called patriots can stick to your Toyo's.

  • Quagmire Mar 3, 2010

    why those UAW built GM cars are being recalled too?
    Worland

    Did the japanese prime Minister testify before Congress?

  • Quagmire Mar 3, 2010

    I wish I had the money to go buy ANOTHER toyota just to support them!!
    arfamr100

    You hate Obama that much?

  • Worland Mar 3, 2010

    The problem with the recall is that it's all a smoke screen. From Toyota's own documents, the real culprit is software and/or a mechanical failure in the throttle (TPS or IAC). Replacing the floor mats and gas pedal isn't going to fix it.

  • Worland Mar 3, 2010

    I thought a free towing and free rental was standard? Maybe only American car companies offer those perks.

    Perhaps we can drag Obama in front of Congress and have him explain why those UAW built GM cars are being recalled too?

  • nomorethanthat Mar 3, 2010

    The federal government is already getting complaints about unexpected acceleration from people who have had their Toyota's "fixed" on this recall. Was it really fixed?

  • noreplytome2 Mar 3, 2010

    Why is there never a mention of the government's conflict of interest?? to me, that is more newsworthy than vehicle recall.

  • C6-YA Mar 3, 2010

    Pretty slippery slope if you ask me!

  • doinbizzness Mar 3, 2010

    arfamr1006.....thanks you can sure get one....and cheap right now too....let me know if interested i'll share contact info with you.

  • arfamr1006 Mar 3, 2010

    WOW...wonder if Government Motors (GM) will be forced to do this. This whole thing is ridiculous and a HUGE conflict of interest on the gov's part!!! I wish I had the money to go buy ANOTHER toyota just to support them!!

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