Log in to WRAL.com with one click using your favorite social network:
OR
Log in using your WRAL.com account:



Wrong email/password combination.

Forgot password?

Register with WRAL.com using your favorite social network:
OR
Register for a WRAL.com account using our web form.

Login Options

5:04 p.m. • 2-8-12

Weather Forecast for Raleigh

  • Thu: Partly Cloudy.
    • Hi: 52° F
  • Fri: Mostly Cloudy.
    • Hi: 58° F
  • Sat: Partly Cloudy.
    • Hi: 52° F

Other Locations

> 7 Day Forecast

Doppler Image

Marketplace Links

Social Links

Main Menu

Toyota to pay for loaners during recall repairs


e-mail print friendly
Toyota

Owners of recalled Toyotas should be able to get quicker repairs, free pickup and delivery of their cars and free rental or loaner cars to drive, Attorney General Roy Cooper announced Wednesday.

Toyota has recalled millions of cars in recent weeks for problems with accelerators that stick and faulty brakes.

At the request of state attorneys general, Toyota has agreed to provide the following services free-of-charge to drivers in North Carolina and other states:

  • Pickup and return of the vehicle by a dealership representative or by flatbed truck.
  • Driving the customer to the dealership and/or to his or her place of work.
  • Providing alternative transportation, such as a rental car, a loaner vehicle or taxi reimbursement, for the reasonable period that the customer is unable or unwilling to use his or her vehicle.
  • Expedited scheduling of repairs for certain problems, such as sticking accelerators and anti-lock brake software recalls.

In a letter to Cooper and other state attorneys general, Toyota said these services would be provided at no cost to customers and that Toyota would reimburse dealerships for the costs of the accommodations. The services are effective immediately.

"We rely on our cars to get us where we need to go, and we expect them to get us there safely,” Cooper said in a statement. “These additional steps will give concerned drivers more peace of mind.”

Toyota is notifying dealerships across the country about the services available to drivers of recalled cars.

Consumers with questions may contact a Toyota dealership, call the Toyota Customer Experience Center at 1-800-331-4331 or call the Lexus Customer Assistance Center at 1-800-255-3987 for more information. The toll-free numbers are available from 8 a.m. to 9 p.m. Eastern Time on weekdays and from 10 a.m. to 7 p.m. on weekends.

e-mail print friendly

14 Comments


WRAL.com welcomes your comments on this story. All comments are moderated prior to publication based on our posting guidelines. Please review them prior to posting and if your message is not approved.

View Comments VIEW ALL 14 COMMENTS

This story is closed for comments.

Latest Comments
I'll be buying a GMC SUV next month. You so called patriots can stick to your Toyo's.

why those UAW built GM cars are being recalled too? Worland

Did the japanese prime Minister testify before Congress?

I wish I had the money to go buy ANOTHER toyota just to support them!! arfamr100

You hate Obama that much?

The problem with the recall is that it's all a smoke screen. From Toyota's own documents, the real culprit is software and/or a mechanical failure in the throttle (TPS or IAC). Replacing the floor mats and gas pedal isn't going to fix it.

I thought a free towing and free rental was standard? Maybe only American car companies offer those perks.

Perhaps we can drag Obama in front of Congress and have him explain why those UAW built GM cars are being recalled too?

View Comments VIEW ALL 14 COMMENTS

Market Watch

advertisement