Business

High-tech firm to hire 240 people in Raleigh for iPhone support

Posted April 9, 2009

— The “help wanted sign” is out at Affiliated Computer Services (NYSE: ACS) in Raleigh.

ACS plans to hire 240 people at its customer care center in order to provide technical support for Apple iPhones.

“We want these people as soon as possible,” said ACS spokesperson Chris Gilligan. “The jobs will pay above minimum wage with benefits. Individuals will have the ability to increase compensation after training and increase it further based on productivity.”

Both customer care personnel and managers are needed.

“These positions reflect growing demand for iPhones and the fact ACS has demonstrated we have the ability to ramp up this many positions quickly and to meet technical demands,” Gilligan said. “This also speaks well for Raleigh.”

Interested people can apply online at the ACS Web site or in person at 4924 Green Road, Suite 101. Training classes will begin in the near future.

ACS is looking to hire some 600 people nationwide. The company has 3,100 employees in North Carolina, including offices in Raleigh and Cary.

39 Comments

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  • protestthis Apr 10, 5:01 p.m.

    Maybe the Ral/Dur area is just too good for jobs like this. Maybe you can recommend some illegals to take those jobs up? After all.. that would be a degrading job no one in their right mind would want.

    You would think that in todays economy that ANY company that is hiring right now would be a good thing.
    Come on people .. don't look a gift horse in the mouth. Of course i guess you all must be standing at the wrong end.

  • lornadoone Apr 9, 5:45 p.m.

    Interesting responses on here. When I worked in TANF (welfare) as an employment counselor, we'd regularly send clients to jobs at ACS. I know on more than one occasion we sent people who couldn't be placed anywhere else due to their umm... "attitude." I'm not surprised that ACS has issues.

  • Unfair Moderators Stink Apr 9, 5:14 p.m.

    Wow. I've worked at both large and small call centers in the past and never, ever experienced that seems to go on at ACS. Unimaginable. But like the one commenter said..you get what you pay for.

  • Travised Apr 9, 5:12 p.m.

    I started using the iPodTouch this year and had no problems even when they came out with new Firmware to install. I asked WHY? If anything that is my one complaint the paying to upgrade firmware. Operating is Fine. I made the quick investment if a hardshell waterproof case with the membrane skin over the screen so you still have use of it. You can drop it 3 feet, use it in the rain, no problem! In fact with the case I even use it MORE than I would otherwise.

    Customer Service I have had to deal with from other companies drove me batty when I could hardly understand their english skills. Heavy asian accents (not sure what nation) rate of speech was rapid. I'm glad they are keeping it in the US in this case!

  • esprg Apr 9, 4:35 p.m.

    So as I read the comments I see the consensus is don't work for them if you value your life and don't buy a phone to be "in" if you have not a clue as to how it works...lol

  • EZeegoing Apr 9, 3:31 p.m.

    Six bucks an hour - you get what you pay for.

  • ThisGuy Apr 9, 2:44 p.m.

    Yeah I work down the street from the one on Green Rd. It is quite scary. And the people that work there seem to have severe mental deficiencies. I would hope that my friends never have to work there.

    As for the Iphone itself. I don't really have a problem with it. But I know too many people who buy it because it is apple and not because they will actually use it's full range of abilities. One guy I know spends most of his time trying to find a reason to use it for an app or internet when there is rarely cause. I'm sorry but if you just need a phone, then just buy a phone.. don't waist your money just to have the "in" hardware.

  • LuvLivingInCary Apr 9, 2:06 p.m.

    isn't this the same group of people that brought all those green card people over for the medicaid contract. watch this one also.

  • ThisIsMyName Apr 9, 1:58 p.m.

    Mac makes a good OS, but they sell some awful hardware.

  • kcfoxie Apr 9, 1:40 p.m.

    To those who think that my phone problems were unqiue, I didn't get the 8GB model. I don't know anyone who had a 4GB that didn't get it replaced at least once, they totally screwed up (which is why they canned it so fast) the 4GB model production. They had a far higher return rate than the 8GB, but if they can't put the same QC into the lower budget item, I don't want anything from the company. I was so frustrated I sold my Mac along with the phone. I miss the Mac, not the phone.

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