From the General Manager

We hear you loud and clear

Posted January 12, 2010 10:39 p.m. EST
Updated January 13, 2010 4:51 p.m. EST

Well, I blew it.

For the few of you who have not written or called, I’ll explain what I mean. WRAL-TV has a contractual obligation to Raycom Sports to air ACC basketball games. Some of those games air during prime time. When that happens, we have normally aired CBS prime time programs overnight. In the past we have gotten some complaints about that.

As an experiment, we decided to air those shows when the vast majority of viewers said they wanted those shows: at the time they are airing. In order to do that we put Tuesday’s NEW episodes of NCIS and NCIS:LA on WRAL.2 and Time Warner Cable channel 256.

That solved one problem and created others: 1) the shows were not in HD and 2) the larger problem – satellite viewers, basic cable viewers and non-Time Warner viewers could not see the episodes. While those episodes are available online at CBS.com, that obviously is not the same viewing experience as watching it on your home TV set.

Watch CBS shows on WRAL.com 24 hours after they air.

Watch CBS shows any time on CBS.com.

I heard from a very vocal number of people. In terms of our poll, 80 percent of the 1,980 who cast their vote said they wanted us to revert to what we’ve done in the past: air the CBS shows overnight so they could view it then or record the shows for playback.

I have listened to you. Your message is loud and clear. We will revert to our previous practice and indeed have EVERYONE be able to see the shows overnight. I truly apologize for any inconvenience.

Fair warning: we have more basketball games coming up. The most recent ones during the week are Wednesday, Jan. 20 at 9 p.m. (Duke versus N.C. State) and Tuesday, Jan. 26 at 9 p.m. (UNC at N.C. State). As an aside, our Raycom contract does not allow us to choose which games we air. In order to bring you games of local interest like NCSU, Duke and UNC we must air all the Raycom games.

I reiterate: I truly appreciate your feedback and we will abide by your wishes!