Water bill Coverage

Lead water pipes need to be replaced nationwide. NC small towns are struggling with the cost

The United States Environmental Protection Agency (EPA) wants to replace more than 9 million lead water pipes across the country, but it's a large lift for some small towns like Mount Olive.

Shelle Jackson, WRAL reporter

Johnston County water shortage advisory fuels infrastructure concerns

The water shortage advisory is due to a pipe breaking at the Johnston County Water Treatment Plant and is expected to last 48 hours, according to the county. Around 40,000 customers are affected.

Water shortage advisory issued in Johnston County

Thousands of people are under a water shortage warning in Johnston County.

40,000 asked to limit water use; residents worry infrastructure not keeping up with growth in Johnston County

Thousands of Johnston County water customers are under a water shortage advisory.

Nia Harden and Keenan Willard, WRAL reporters

Raleigh offers help to people who can't pay their water bill

Local residents and businesses owe Raleigh millions of dollars in unpaid water bills, and the city is shutting off the tap for about 2,000 accounts each week because of it.

Raleigh cutting water to hundreds every week because of unpaid bills

Local residents and businesses owe Raleigh millions of dollars in unpaid water bills, and the city is shutting off the tap for about 1,000 accounts each week because of it.

Keely Arthur, WRAL reporter

Chatham County water customers should prepare for big bills after months lost to hack

After a cyber attack halted water bills for months in Chatham County, officials are preparing to start sending the bills again.

Sydney Franklin, WRAL multiplatform producer

Raleigh residents can get help with water bills

The City of Raleigh wants to bring peace of minds to their customers, by letting them know they will work with them to avoid shutting off water. Here to tell us more about that is Engineering Manager at Raleigh Water Eileen Navarrete.

Give help, get help: Strangers help Raleigh neighbors pay water bills

Families in Raleigh who haven't paid their water bills during the pandemic risk having their water turned off.

Keely Arthur, WRAL reporter

NC sets aside $175M in pandemic relief funds for rent, utility assistance

Gov. Roy Cooper on Tuesday earmarked $175 million in coronavirus pandemic relief funds to help North Carolinians with rental and utility payments.

Matthew Burns, WRAL.com senior producer/politics editor

New NC utility cutoff rules explained

Large companies like Duke Energy still can't shut off the power. Municipalities and co-ops have to offer six-month payment plans.

Travis Fain, WRAL statehouse reporter

Utilities offering payment plans to customers behind on bills

An order protecting North Carolinians from incurring late fees on their utility bills and having their services shut off expires at the end of the month.

Utility bills on hold until August

The Council of State decided Tuesday not to overturn part of an executive order by Gov Roy Cooper, giving utility customers across North Carolina a few more weeks before their electric or water service can be cut off for non-payment.

State officials keep executive order in place delaying utility shutoffs

The Council of State decided Tuesday not to overturn part of an executive order by Gov Roy Cooper, giving utility customers across North Carolina a few more weeks before their electric or water service can be cut off for non-payment.

Laura Leslie, WRAL Capitol Bureau chief

Cities face choice: Keep your lights on or theirs

When the coronavirus pandemic first hit, Gov. Roy Cooper ordered utilities not to cut off customers who couldn't pay their electric or water bills. Now, some cities that run those utilities say they're going broke because so many people are taking advantage and skipping payments.

Laura Leslie, WRAL Capitol Bureau chief

Talking Tech: Pay your bills with Alexa

Amazon's Alexa is getting a new feature that allows you to pay your utility bills in just a few words.

Wayne County town gets bailout for water bills

An emergency grant from the state's water infrastructure fund will keep Eureka's water system flowing until next summer while state officials work out a permanent solution.

Laura Leslie, WRAL Capitol Bureau chief

Lawmakers OK emergency funds for small towns that can't pay utility bills

State lawmakers have approved legislation to help small, rural towns struggling to maintain their aging water and sewer systems.

Bryan Mims, WRAL reporter, & Laura Leslie, WRAL Capitol Bureau chief

Shrinking NC towns can't keep up with ballooning water, sewer bills

State lawmakers have approved legislation to help small, rural towns struggling to maintain their aging water and sewer systems.

Find hidden leaks to save money on your water bill

Save water and money by finding hidden leaks in your home.

Monica Laliberte, WRAL executive producer/consumer reporter

'32,000 gallons for one month': Harnett County residents frustrated with wrong water bills

Harnett County residents had a chance to sound off on Monday night after receiving higher-than-normal water bills, some as high as $49,000.

Video: Compare your sewer and water rates

The WRAL Investigates team has step-by-step information on how to find and compare water and sewer rates.

Tips to lower your water bill

5 On Your Side has things you can do to save on your water bill.

The best ways to save money on your water bill

The biggest energy expense in a home is its heating and cooling, but the second biggest is water. Heating water for laundry, washing dishes and bathing can rack up high bills, but there are simple things renters and homeowners can do to decrease those numbers.

Monica Laliberte, WRAL executive producer/consumer reporter

'I hate being ripped off:' Aqua NC customers oppose rate increase after years of brown water

Customers of Aqua North Carolina gathered in Raleigh to protest a price increase after years of complaints about water that is often brown and unusable.

Sarah Kruger, WRAL reporter