Stranded in Raleigh, Greyhound passengers distraught over 12-plus hour waits

Some people told WRAL News they've waited more than 12 hours with very little information about when they’ll make it to their final destinations.

WRAL News talked with several frustrated riders Wednesday morning at the bus station on Capital Boulevard.

A spokesperson for Greyhound said they are looking into the delays at the Capital Boulevard station.

One woman traveling back to California said she waited more than six hours. The staff inside told her they didn’t have a driver.

An employee who wanted to remain anonymous said a lack of drivers has been a problem for at least two weeks.

Then there’s the story of Tanya Green, who was traveling from Florida back to Fayetteville. Green says the bus drove past Fayetteville and took her to the station in Raleigh where she waited for more than 15 hours.

“This is the first time I took Greyhound and I will never take them again," Green said while fighting back tears.

It’s unclear if that is what is causing some of the recent delays. Greyhound responded to WRAL with a statement.

"Greyhound is aware of schedule delays last night that affected passengers in Raleigh, North Carolina. Understanding that service changes can be frustrating, Greyhound strives to minimize these incidents," said spokesperson Mike Ogulnick.

Tammy Madore was returning home from her father's funeral. She was traveling to see her father on hospice. Because of delays, she missed that time with him and only made it into town for the service.

"I came to Boston, Massachusetts, in time to see my father die on hospice from pancreatic cancer, but the bus had me two days late to where I could not even see that." Madore said. "I stayed for the funeral."

Madore said she spent the previous 72 hours in three different bus stalls and four different tickets that she's printed out.

"I only started off in Boston and made it to Washington, had been stranded, and now they got me here, which is only two hours to get from Richmond to here," Madore said.

"Now we’re stuck again. I just left Richmond from being there for 12 hours overnight. I have no money. I am disabled. They aren’t even showing any gratitude of giving you coffee, water, or even a hotel stay. This is ludicrous."