RDU introduces sunflower program to help those with disabilities avoid anxiety and confusion
A new program at the Raleigh-Durham International Airport aims to help people with a variety of disabilities.
The airport is helping those with disabilities that are "hidden," or not visible to a passerby. That may be chronic illness, dementia, sleep disorders or mobility issues. One in 10 Americans live with what is considered an invisible disability, according to research from the University of Massachusetts.
Most are familiar with the airport experience with big crowds, long lines and long wait times. Most travelers expect this as they move through the airport or board a plane.
However, it is more than just a busy place for those living with autism, PTSD or sensory loss.
"It may not be evident to you, but inside my brain, I’m starting to get overwhelmed, I can’t understand what you’re saying anymore. I don’t know what you want me to do," said Teepa Snow, relating to the anxieties and confusion felt by many passengers with hidden disabilities.
Snow is CEO and founder of the organization Positive Approach to Care and now partners with the RDU Airport and TSA as part of the Hidden Disabilities Sunflower Program adopted by airports in 20 different countries.
The sunflower image is the key, "that discreetly indicate that the wearer may need some extra time or assistance when they are traveling through the airport," said RDU media relations director Stephanie Hawko.
Trained staff wear special green and white lanyards and tags as well as a white pin on their shirt. They look for guests with disabilities who wear the all green versions including a wrist band.
The same assistance is available at TSA screening checkpoints. TSA personnel wear a blue TSA card that indicates that they have been trained.
Jennifer Gordon, director for TSA at RDU International described their goal.
"With an emphasis on treating all passengers with dignity, respect and sensitivity," Gordon said.
The sunflower items are free at airport information desks.
The TSA Cares hotline is for travelers with disabilities and medical conditions who need special assistance. They recommend calling 72 hours in advance of travel to assure assistance.
"For people who are living with dementia, and their partners and friends, wow, what a different experience it could be," Snow said.
