Raleigh reviewing taxi service policies amid driver complaints

City leaders say they are conducting a full review of Raleigh's policies regarding taxi service after concerns from drivers who say they are being treated unfairly.

Drivers have complained that the city has taken away taxi stand lanes and designated parking spots and are ticketing drivers for parking in metered spots even when they have paid.

In addition, they say, they are frustrated that new competition – like ride-shares Uber and Lyft – aren't regulated.

"Having a taxi permit is worth nothing in this city," said Mastawal Abebe, a driver of six years.

"We know we need to make improvements," City Councilwoman Mary Ann Baldwin said Wednesday. "Also, if some of these things are happening with taxi drivers, we want to make sure they're taken care of."

Baldwin said taxi drivers should not be ticketed for lawful metered parking. She called the issue a miscommunication with parking enforcement agents.

City leaders, however, do not have authority from the state to regulate ride-shares.