Sarah Jones describes Monday as one of the worst days of her life.
Just hours after her 16-year-old daughter was admitted to Holly Hill Children's Hospital in Raleigh, she said she got a call that she'd escaped.
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"[They said] she was allowed to go to the restroom unsupervised in the main lobby and was able to push past several staff members, went out the front door, through the main front parking lot and into the woods," Jones said.
Jones said she was told her daughter was found within 30 minutes, but she wasn't notified until six hours later.
"I was going on about my day [Monday] like my child was safe and sound and that I didn't have anything to worry about, and all this was going on behind my back," Jones said.
Since 2021, WRAL News has records of seven children escaping from Holly Hill, including five teens who left the facility in March and were not found for hours.
In addition, a joint investigation by WRAL and North Carolina Health News uncovered a history of other issues at Holly Hill.
Jones said it was when she saw WRAL News reporting that she learned about the facility's past.
"I honestly wish I would have known beforehand where I was sending my child. She would have never gone there. I was shocked that it was a consistent issue," Jones said.
WRAL New asked Holly Hill's CEO Leigh Holston about Jones' daughter and received the following statement.
"Yesterday, an individual presented for admission, left the facility for a short amount of time and returned without incident," the hospital wrote in a statement. "We can confirm that all staff and patients are safe at Holly Hill Hospital."
Raleigh police said they got a call from Holly Hill on Monday asking for help tracking down an escapee, but the call was canceled before they responded.
When WRAL News told Jones about Holly Hill's response, she said that was not how it was described to her on the phone.
"I am a little taken back," Jones said. "It's heartbreaking to hear that they are downplaying the situation."
Jones has less than three days until she can pick up her daughter, but in the meantime, she's fearful for her safety.
"I don't feel like my child is safe," Jones said.
Jones is now another name on the list asking for accountability for what's gone on behind these doors.