Sign asks Dunkin Donuts customers to report employees speaking foreign languages
Posted June 18, 2018 6:14 p.m. EDT
Baltimore — A controversial sign seen posted at a Dunkin Donuts in Baltimore is asking customers to report employees shouting in languages other than English.
The sign reads, in part, “If you hear any of our staff shouting in a language other than English, call management with the name of an employee and, in return, get a coupon for a free product.”
The sign has since gone viral on social media, attracting national attention.
Regulars at the store seemed appalled by the sign.
“They’re paid to work in Dunkin Donuts and serve people and they’ve only been courteous to me, and even if they weren’t, that’s not reason to be able to tell them that they shouldn’t speak in their native language or any other language that they want to,” one customer said.
Dunkin Donuts has acknowledged the move was inappropriate and has since removed the sign.
The company issued the following statement in response to the sign:
“Dunkin Donuts and our franchisees share the goal of creating a welcoming and hospitable environment for all guests. The franchise owner has informed us that the sign was posted by their general manager, based on her own personal judgement to ensure those standards are being met. While her intent was to address a customer service and satisfaction issue, the franchisee determined her approach was inappropriate and confirmed the sign has been removed.”