Business

RushCard CEO apologizes for tech glitch

Posted October 15, 2015 12:37 p.m. EDT
Updated October 15, 2015 2:47 p.m. EDT

Money

— RushCard, a prepaid debit card system founded by hip-hop mogul Russell Simmons, is struggling to get back online after a widespread problem reported earlier this week.

According to RushCard CEO, Rick Savard, the company is working to resolve all problems caused by a "technology transition" on Monday morning.

"In an ongoing effort to upgrade and create new services for our customers, RushCard underwent a technology transition to a new transaction processing partner Monday morning. During this process, many of our customers were adversely affected when the technology that was used to transition their accounts did not work as planned. RushCard is working around the clock to resolve all of these matters. We have restored many of our customers' accounts, but we acknowledge that there are still customers that need their accounts fixed and their problems resolved. We know how important our cards are to people who use them to conduct their daily lives. We apologize for the inconveniences and for the hardships that many of our customers are currently facing. We will stay in regular contact with our customers until these matters are fully resolved," he said in a statement.

Savard urged customers to visit the company's Facebook or Twitter page for additional and consistent updates.

Rushcard did not say how many customers were affected.

Samantha Cole, a spokesperson for the North Carolina Attorney General's office said that their Consumer Protection Division has not received any new calls or complaints against RuchCard in recent months. Cole said that one complaint was filed in 2013.

Cole encouraged consumers who were affected by the RushCard glitch to file a complaint with the Attorney General's office online at ncdoj.gov or by calling toll-free at 1-877-566-7226. She also urged consumers to hold onto receipts or deposit slips that would show proof of their deposit to the cards.