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All assets associated with the tag: propane tank

Propane tank Coverage

People from across the country have been reaching out to WRAL, after our report last week about AmeriGas delivery delays. 

LIVE CENTER THIS AFTERNOON. >>  THANK YOU. >>> PEOPLE FROM ACROSS THE COUNTRY REACHING OUT TO WRAL AFTER THE REPORT LAST WEEK ABOUT AMERIGAS DELIVERY DELAYS. THE ATTORNEY GENERAL RECEIVED EIGHT DELIVERY COMPLAINTS SINCE JANUARY 1st. >>  WE ASKED WHAT THE CUSTOMERS HAVE TO DO TO GET THEIR DELIVERY. >>  THIS PROPANE TANK NEARLY RAN EMPTY WAITING FOR AME RIGAS TO SHOW. THAT'S WHY THEY CALLED TRYING TO GET HELP AND HEAT FOR THEIR HOMES. >>  THEY HAVE NEVER TAKEN MORE THAN THREE DAYS TO GET OUT HERE. >>  AFTER A WEEK OF WAITING FOR PROPANE SERVICE PROVIDER AMERIGAS TO SHOW UP, SHE SAID NOBODY DID. SO SHE CALLED AGAIN AGAIN. >>  THEY SAID WE WILL BE OUT TOMORROW. DIDN'T COME. >>  THE TANK GOT LOWER SO SMITH AND HER FAMILY OUT IN DURHAM COUNTY STARTED RATIONING. >>  USE IT FOR COOKING HEAT. WE TURNED THE HEAT OFF IT. WAS REALLY COLD. >>  SHE CALLED AGAIN. A 4th TIME. THIS TIME HER PATIENCE WAS ABOUT AS LOW AS THE TANK. >>  I WAS SAYING THIS IS KIND OF A DESPERATE SITUATION. WHEN CAN YOU GET OUT HERE? THEY COULDN'T TELL ME WHEN THEY WOULD COME. >>  MORE THAN 100-MILE AWAY, ANOTHER WOMAN WAS HAVING THE SAME PROBLEM. >>  IT'S VERY FRUSTRATING. -- FELT LIKE WE WEREN'T VALUED AS A CUSTOMER. >>  WE HAVE GOTTEN E-MAILS FROM ACROSS THE COUNTRY ABOUT SIMILAR SITUATIONS. WHEN WE TOLD AMERIGAS ABOUT A FAMILY IN TEXAS WHO SAID THEY WERE FORCED TO LEAVE THEIR HOME BECAUSE THEIR TANK WAS EMPTY IN AN ICE STORM THEY FILLED THEIR TANK WITH IN TWO HOURS. A SPOKESPERSON FOR THEM SAID THAT THEY ARE WORKING THROUGH CHALLENGES WITH COLDER THAN NORMAL WEATHER AND COVID. THEY WOULDN'T ACKNOWLEDGE HOW MANY MANY DELAY DELIVERY ISSUES THEY HAVE HAD IN 2022 BUT WE HAVE RECEIVED NEARLY A DOZEN COMPLAINTS AND NORTH CAROLINA'S ATTORNEY GENERAL HAS EIGHT. AS FOR WHAT CUSTOMERS SHOULD DO IF THEIR DELIVERY ISN'T ON TIME THE SPOKESPERSON POINTED BACK TO THE SAME CUSTOMER SERVICE LINE THAT THEY CALLED. THEY BOTH WAITED FOR MORE THAN TWO WEEKS BUT FINALLY GOT THEIR TANKS FILLED. >>  WE ARE GLAD TO GET IT. >>  5 ON YOUR SIDE. >>> A YEAR AGO THE COMPANY SAID THAT THE CUSTOMERS SHOULD CONTACT THEM FOR REFILL WHEN THEIR TANK IS THE 30%. THEY KNOW SAY WHEN IT'S BETWEEN 35 AND 40% AS THEY PREPARE FOR FUTURE WINTER STORMS. IF YOU HAVE A PROBLEM WITH THEM OR SOMETHING ELSE YOU NEED US

Customers share frustrations about AmeriGas delivery delays with 5 On Your Side 

Customers shares frustrations about AmeriGas delivery delays with 5 On Your Side 

People from across the country have been reaching out to WRAL, after our report last week about AmeriGas delivery delays. Many report the same problem. In fact, the North Carolina Attorney General's office received 8 AmeriGas delivery complaints since January 1, 2022.

'It's very frustrating:' Customers continue to report delays with AmeriGas deliveries

Frustrations continue over AmeriGas deliveries 

A Robeson County family said their propane gas company, AmeriGas, didn't deliver their order of fuel for 11 days, leaving them unable to heat their home through this weekend's winter storms.

>>> I VERY ANGRY. YESTERDAY I REACHED THE POINT. >> A FAMILY IN ROBISON COUNTY SAID PROPANE GAS COMPANY AMERIGAS DID NOT DELIVER THEIR ORDER OF FUEL FOR 11 DAYS, LEAVING THEM UNABLE TO HEAT THEIR HOME THROUGH THIS WEEKEND'S WINTER STORMS. IF THIS SOUNDS FAMILIAR, 5 ON YOUR SIDE HAS DONE SEVERAL STORIES ON THIS COMPANY. THIS TIME,  KEENAN WILLARD REACHED OUT TO AMERIGAS AND WAS ABLE TO GET SOME HELP FOR THE FAMILY. >> Reporter: EMILY SAYS AMERIGAS BUT HER AND HER FAMILY IN AN IMPOSSIBLE SITUATION, LEAVING THEM WITHOUT ANY HEAT IN THE FACE OF WINTER STORMS. IT WAS NOT UNTIL WE STARTED ASKING QUESTIONS THAT THE COMPANY TOOK ACTION. EMILY OXENDINE LIVES WITH HER HUSBAND AND THREE YOUNG CHILDREN IN A TWO STORY HOME. WHEN SHE GOT BACK TO THAT HOME AFTER WORK ON THURSDAY, OXENDINE IMMEDIATELY KNEW SOMETHING WAS WRONG. >> IT WAS REALLY LOW TEMPERATURE INSIDE OUR HOME. I CALLED MY HUSBAND, ASKED HIM TO GO CHECK THE CASTING. >> Reporter: THERE PROPANE TANK WAS EMPTY, MORE THAN A WEEK AFTER THE PROVIDER WAS SUPPOSED TO BRING THEIR SCHEDULED DELIVERY. WITH THEIR HOUSE GETTING COLDER BY THE MINUTE, OXENDINE'S CONCERNS WENT TO THE WINTER STORM EXPECTED TO HIT ROBISON COUNTY OVER THE COMING WEEKEND. >> WE CALLED THE GAS COMPANY. WE WERE ANTICIPATED TO GET SNOW THIS WEEKEND. >> Reporter: AMERIGAS CUSTOMER SERVICE PROMISED HER AN EMERGENCY FILL UP BY THE END OF THE DAY WITH THE USUAL $300 CHARGE WAIVED BECAUSE IT WAS THE COMPANY'S FAULT BUT THE FAMILY SAYS AMERIGAS NEVER SHOWED UP, FORCING THEM TO HAVE TO BUY SPACE HEATERS AND GATHER THEIR CHILDREN TO SLEEP IN THE LIVING ROOM FOR WARMTH. ON FRIDAY, OXENDINE SAYS SHE CALLED AND EMAILED EVERY AMERIGAS CONTACT SHE COULD FIND FOR HELP, ONLY TO BE TOLD THAT HER EMERGENCY DELIVERY HAD BEEN PUSHED TO MONDAY. >> WE REACHED FREEZING TEMPERATURES. IT SNOWED. WE WERE FORCED TO GET A HOTEL ROOM FOR TWO NIGHTS. I AM VERY ANGRY. YESTERDAY I REACHED A POINT WHERE I WAS ON TEARS. >> Reporter: WE REACHED OUT TO A SPOKESPERSON ON SUNDAY TO ASK WHY THE OXENDINE'S SHIPMENT WAS RUNNING 11 DAYS LATE AND WHEN THEY COULD EXPECT TO RETURN TO THEIR HOME. WITHIN AN HOUR AND HALF, THE COMPANY SENT SOMEONE TO FILL UP THE TANK FOR FREE WITH A SPOKESPERSON TELLING US THEY ARRANGED AN EMERGENCY DELIVERY AS SOON AS THEY WERE MADE AWARE OF THE ISSUE. OXENDINE SAYS WHAT SHE IS GLAD TO HAVE HEAT AGAIN, SHE DOES NOT UNDERSTAND WHY WRAL HAD TO REACH OUT BEFORE THE COMPANY TOOK ACTION. >> IT SEEMS LIKE THEY DON'T CARE. REGARDLESS, IF WE HAVE CHILDREN IN THE HOME OR NOT, WE ARE PAYING CUSTOMERS. IT WAS THEIR RESPONSIBILITY TO MAINTAIN AND REFILL THE TANK. >> Reporter: OXENDINE WANTS TO SWITCH GAS PROVIDERS AFTER THIS EXPERIENCE BUT AMERIGAS OWNS HER TANK AND SHE HAS NOT BEEN

Following missed deliver, Robeson family left without heat during freezing temperatures 

Robeson Co. family unable to heat home during winter storms after AmeriGas missed propane delivery by 11 days

Robeson family left without heat during winter storms 

First we heard from customers complaining AmeriGas wasn't delivering much-needed propane in the middle of winter. Now, former customers are frustrated the company hasn't picked up old equipment.

<p>A LOOK INSIDE THE PANDEMIC &gt;&gt;&gt; FOLLOW-UP THIS EVENING AS 5 ON YOUR SIDE PURSUES ANOTHER ISSUE WITH AMERIGAS. THE LESSON WE TOLD ABOUT THE COMPANY, THEY WERE NOT DELIVERED MacHIDA PROPANE IN THE MIDDLE OF WINTER. NOW FRUSTRATED CUSTOMERS ARE COMPLAINING THEY ARE NOT PICKING UP THE OLD EQUIPMENT. MONICA LALIBERTE LIVE WITH THE STORY YOU WILL ONLY SEE ON WRAL. &gt;&gt; Reporter: I DON'T KNOW OF ANYONE WHO LIKES THE LOOK OF A GAS TANK ON THEIR PROPERTY, LITTLE TWO TANKS AND DEFINITELY NOT FOR A YEAR AND A HALF. THE BREAKING POINT FOR VICKI TRYING TO GET HER TANK REMOVED AFTER SHE SWITCHED COMPANIES WAS AN INACCURATE THREAT FROM A COLLECTIONS AGENCY. &gt;&gt; THERE IS THE TANK AT THE EDGE OF THE WOODS. THE OLD GAS TANK IS DEFINITELY UNSIGHTLY BUT GIVEN THE DISTANCE IT SITS FROM HER HOME IN CAMERON, VICKI KENNEDY WAS WILLING TO DEAL WITH THAT. &gt;&gt; WHERE OFF THE ROAD, THE TANK SAT ON THE EDGE. IT DOES NOT LOOK WONDERFUL BUT YOU KNOW, NOBODY WAS STRESSING OVER IT. &gt;&gt; Reporter: KENNEDY FIRST CONTACTED AMERIGAS FOR PICKUP IN SUMMER 2019. &gt;&gt; WE FIGURED THEY WOULD GET IT EVENTUALLY. WHEN THE TANK WAS STILL THERE IN MAY 2020, SHE CALLED AGAIN. &gt;&gt; SHE SAID THEY WEREN'T DOING PICKUPS BECAUSE OF COVID. I THOUGHT OKAY, EVENTUALLY THEY WILL, AND THEN IMAGINE MY SURPRISE WHEN WE GOT A BILL FOR RENTING THE TANK. &gt;&gt; Reporter: ALMOST $85 SO KENNEDY CALLED AGAIN. &gt;&gt; I EVENTUALLY GOT A VERY NICE LADY WHO SAID I'M SORRY, WE WILL CLOSE THE ACCOUNT, WILL COME GET IT, BILL YOU ANYMORE. I THOUGHT WE WERE DONE. &gt;&gt; Reporter: THEN ANOTHER BILL AND ANOTHER WITH LATE FEES. AND THIS LETTER FROM A COLLECTIONS COMPANY. &gt;&gt; THAT IS WHAT PUT ME OVER THE EDGE. THE PROVERBIAL STRAW THAT BROKE THE CAMELS BACK. &gt;&gt; Reporter: SHE WAS WORRIED ABOUT THE IMPACT ON HER STELLAR CREDIT SCORE. &gt;&gt; IT IS WANTING TO BE AGGRAVATED, THIS IMPACTS OUR CREDIT SCORE OVER SOMETHING WE DON'T WANT. &gt;&gt; Reporter: WE REACHED OUT TO AMERIGAS. A REPRESENTATIVE CALLED THE CASE ODD AND PROMISED BY THE END OF THE DAY THE ACCOUNT WOULD BE REMOVED FROM COLLECTIONS AND WON'T IMPACT HER CREDIT SHE CALLED CANNADY AND APOLOGIZED. AS FOR THE UNSIGHTLY TANK AMERIGAS FINALLY PICKED IT UP. CANNADY AIN'T 5 ON YOUR SIDE FOR HELPING GET ACTION. SHE HOPES GOING FORWARD THE COMPANY DOES A BETTER JOB FOR OTHER CUSTOMERS. &gt;&gt; I DON'T KNOW IF IT IS JUST POOR COMMUNICATION OR SLOPPY RECORD-KEEPING OR WHAT, THEY SHOULD NOTE THIS IS NOT AN ACTIVE ACCOUNT ANYMORE. &gt;&gt; Reporter: TWO BONUS RESOLUTIONS, CANNADY TOLD US HER BOSS WAS STILL GETTING BILLED FOR THE ACCOUNT OF HER DECEASED MOTHER. WHEN AMERICA'S CALLED CANNADY, SHE PUT HER BOSS ON THE PHONE AND THEY CLEARED THAT UP. AND REACHED OUT ABOUT AND ALL TANK SHE CALLED 20 TIMES TO AMERIGAS TO GET THEM TO PICK UP AND HAVEN'T. YES WHAT IS WITHIN FOUR HOURS OF OUR CALL, THAT TANK WAS GONE. THE COMPANY DEFINITELY MAKING PROGRESS, PROGRESS WE LOVE. &gt;&gt; WE DO. WE NEED TO BRING BACK YOUR BUMPER STICKER. DON'T MAKE ME CALL MONICA. THERE IT IS.</p>

AmeriGas customer balks at bill for tank no longer needed

propane tank

An AmeriGas spokeswoman said deliveries were tracking between 85% and 95% on time in March after delays left some customers shivering through the winter.

<p>ADULTS WITH COVID-19. THEY ARE CURRENTLY SEEKING FDA APPROVAL. &gt;&gt;&gt; OUR 5 ON YOUR SIDE TEAM HAS A DATE TONIGHT FOR FIRST RAIDED CUSTOMERS OF AMERIGAS. IN JANUARY, 5 ON YOUR SIDE QUESTIONED THE COMPANY ABOUT DELAYED DELIVERIES. MONICA LALIBERTE CHECKED BACK TO FIND OUT WHERE IT NOW STANDS. &gt;&gt; Reporter: WE TOLD EVERYONE HOW CUSTOMERS REQUESTED DELIVERIES ONLY TO SEE DELAY AFTER DELAY IN THE MIDDLE OF WINTER. WE LEARNED AMERIGAS IS CATCHING UP BUT NOT 100 % YET. &gt;&gt; I'M NOT ASKING FOR THE WORLD. I WANT TO GET MY PROPANE. &gt;&gt; Reporter: VIEWERS INCLUDING TONEY CONTACTED 5 ON YOUR SIDE DESPERATE FOR HELP WHEN SCHEDULED GAS DELIVERIES WERE DELAYED TIME AFTER TIME. HE WAS QUICKLY RUNNING OUT OF PROPANE WHICH FOR MANY IS ALL HE HAD TO HEAT HIS HOME. STEVE AND RACHEL TOLD US THEY WERE COMPLETELY OUT AFTER WAITING FOR MISSED SCHEDULED DELIVERIES. ONE 5 ON YOUR SIDE CONTACTED AMERIGAS, THE COMPANY DELIVERED RIGHT AWAY. AT THE TIME, SPOKESWOMAN BRELAND JOHNSON SAID THERE WERE BREAKDOWNS IN CUSTOMER CARE MADE WORSE BY THE PANDEMIC. SHE SAID AMERIGAS HIRED STAFF AND STARTED WORKING SIX DAYS A WEEK, 10 HOURS A DAY. WE JUST CHECKED BACK, JOHNSON TELLS 5 ON YOUR SIDE THEY ARE NOT FULLY CAUGHT UP YET. THEY ARE RUNNING 85 TO 90 % IN MOST AREAS THROUGHOUT NORTH CAROLINA. IT FEELS NORMAL FROM WHERE WE WERE AROUND THE HOLIDAY, SHE ADDED. THE PRESSURE IS ON WITH MORE THAN 100 COMPLAINTS FILED WITH THE NORTH CAROLINA ATTORNEY GENERAL SINCE NOVEMBER. DELIVERIES AREN'T THE ONLY PROBLEMS WE ARE HEARING ABOUT. AHEAD AT 6:00, HEAR WHAT AMERIGAS DID THAT IMPACTED THE STELLAR CREDIT OF A CUSTOMER. SHE IS NOT HAPPY ABOUT IT, WAIT UNTIL YOU HEAR ABOUT THE DEBACLE</p>

After home heat delivery delays, AmeriGas slowly getting back on track

AmeriGas customers frustrated with empty promises

5 On Your Side heard from multiple customers who requested deliveries from Amerigas, only to see delay after delay, in the middle of winter.

After customers left with no heat, Amerigas deliveries catching up

A propane-powered bus in Fayetteville caught fire and exploded on Monday, prompting an investigation by the Fayetteville Area System of Transit and the company that installed the propane system.

Propane-powered bus explodes in Fayetteville

Driver helps passengers escape burning Fayetteville bus

Calypso Volunteer Fire Department evacuated employees and neighbors Wednesday afternoon from Southeastern Grain Company in Calypso after an external propane tank caught fire.