State Employees' Credit Union warns of scam
Posted November 21, 2010 7:58 p.m. EST
Updated November 21, 2010 11:12 p.m. EST
Raleigh, N.C. — An Internet scam with ties to Brazil and Mexico is impacting bank customers in the Triangle.
Starting Friday night, some customers of the State Employees’ Credit Union received an e-mail, claiming to be from the credit union’s online security team, notifying them that there were errors verifying their accounts.
The e-mails instructed customers to use their confirmation codes to verify and activate their account info. They were directed to a fraudulent website to enter the information.
State Employees’ Credit Union Senior Vice President of E-Services Rick Rhoads said the e-mails are a scam.
“Most financial institutions will only send something out like that if you requested it,” Rhoads said.
Rhoads said when the credit union started to hear from customers, it posted a warning on its web page, alerting customers.
On Saturday, the credit union had the fraudulent site, which is based in Brazil, taken down, but thieves created another fraudulent site, based in Mexico. Credit Union officials took that site down on Sunday.
“Members and non-members still had the e-mail in their inbox. We don’t have any means to delete that. But, if members or non-members did click on the link, they would get a page not found site,” Rhoads said.
If any customers did click on the link and enter their personal information, they are urged to contact the credit union by phone at 888-732-8562 or e-mail at firstname.lastname@example.org.
Customers should also monitor their checking and credit card accounts and credit reports for any changes.
“Unfortunately, in bad economic times, the fraudsters become a little more prevalent and generally that means that the customers are falling bait to this,” Rhoads said.