Local News

DMV Computers Fixed After System-Wide Shut Down

Posted January 8, 2008 8:40 a.m. EST

— The North Carolina Division of Motor Vehicles was up and running again Tuesday after problems with a national computer system forced offices across the state to stop issuing drivers licenses and other identification cards Monday.

The computer system became overloaded Monday morning and shut down the state computer system by 8:15 a.m. Employees in DMV branches were able to continue working offline for about six hours.

Top DMV officials then decided to shut down its statewide computer system completely around 2 p.m. Monday, halting the issuance of drivers’ licenses and other identification cards for the rest of the day.

The shutdown was intended to help the national system recover, officials said.

Workers turned away customers from the normally busy DMV office on Avent Ferry Road in Raleigh all day. Customers complained that the glitch disrupted their schedules.

"It's very frustrating," customer Christine Lanning said. "My birthday's tomorrow. I've been out of town, I've been ill. So this was kind of a window in time, and it didn't work out."

"I ended up having to take a day off work," customer Michael Traner said. "I'll just have to come back tomorrow morning, and hopefully, at 8:30, they'll be up and running, and I can get my license and go on about my business."

For 16-year-old Kristen Brumbelow, the computer shutdown caused a glitch on her birthday.

"She was excited, ready to get her license today. And then we get over here, and it's shut down nationwide," Kristen's mother, Joy Brumbelow, said. "She was hoping to drive. We done got insurance and were all set and ready."

"(I'm) a little depressed," Kristen said. "I just gotta do it tomorrow."