Five On Your Side Helps Comfort Unhappy Camper
Posted April 30, 2004 9:04 a.m. EDT
FAYETTEVILLE, N.C. — Campers are not what they used to be. They are basically homes on wheels, but if you cannot take it anywhere, what good is it having one?
When Robert Criscoe got tired of having his camper camping out at the dealership, he called Five On Your Side for help.
Criscoe's $21,000 camper has all the comforts of home.
"Oh no. It ain't roughing it at all," he said with a laugh.
Criscoe loves using the camper, but says he did not love it when the camper sat for four months waiting to be repaired. He bought the camper last July from Hawley's Camping Center in Hope Mills.
In October, he noticed a problem with the box that extends out from the camper to give it more room inside.
"The top was pushed all the way flush and the bottom would still be sticking out probably 2 to 3 inches when it was all the way in. Then, when I pulled the bottom in, it made all the whole top piece just bend out," Criscoe said.
Criscoe took his camper back to Hawley's, where a serviceman promised to order a part. Weeks later, Criscoe called and found out the part was never ordered.
So, in November, he dropped off his camper at Hawley's.
"It just sat out there and I'd go out there week after week. I called people, talked to people," Criscoe said.
In February, Criscoe called Five On Your Side.
"It's like losing one of your friends until you get it back," he said.
Owner Kelli Hawley blamed the delay on the manufacturer.
"They said, 'Try this.' We went through 'this' four times. 'Try this.' That didn't work. 'Try this,'" she said.
Hawley says her company dropped the ball in not letting Criscoe know what was going on.
"We do care very much for our customers and I don't think it was shown to him," she said. "I think that's where we fell short."
A couple of weeks after Five On Your Side's calls, the right part came in. Hawley's repaired it and Criscoe is finally a happy camper.
"Oh man, I was tickled to death," Criscoe said. "Like I said, two or three days later, we went down to the beach. We had to go."
Hawley said she is paying for a weekend stay at a Myrtle Beach campground for Criscoe and his wife. Criscoe says it is his favorite place to camp.