Five On Your Side Addresses Double Billing Issue
Posted April 7, 2004 2:04 a.m. EDT
GOLDSBORO, N.C. — A dress double order turned into a double billing problem for a Goldsboro woman. When she was unable to get the problem resolved, she called Five On Your Side's Monica Laliberte for help.
In January 2003, Christina Mills ordered a bridesmaid's dress for a friend's wedding. She called David's Bridal in Raleigh with her size and credit card information and ordered the dress.
Two weeks later, the bride called Mills, saying David's Bridal still needed her information to place the order.
"I just figured they had lost it [or] misplaced it," she said.
The dress arrived in March and Mills' credit card was charged $154. Then, a second dress arrived at the store. The bride picked it up and was charged again.
Mills called the store and was told to return the extra dress and her account would be credited, but the credit never came.
"So it was back and forth -- me calling trying to see if they had got a credit and them saying, 'Well, we'll have to call you back,'" Mills said.
After a year of wrangling, Mills called Five on Your Side.
"I didn't know what else to do because calling wasn't working," she said.
Five On Your Side called David's Bridals corporate office. Spokesman Gary Schwartz says the person who was supposed to credit Mills' account "left the company." He says it simply "fell through the cracks" and immediately placed the credit.
"$154 is not a lot of money to most people, but I have a baby on the way and that would be nice to have," Mills said.
Mills could have disputed the charge with her credit card company and that could have helped. However, that must be done right away. Most credit card companies have a 60- or 90-day limit on disputes.