Progress Energy Carolinas Ready For Isabel
Posted September 15, 2003 9:51 a.m. EDT
RALEIGH, N.C. — Progress Energy Carolinas
is preparing to mobilize more than 850 line and tree personnel to respond if Hurricane Isabel impacts its service territory.
Crews will be traveling to staging sites from the Progress Energy Florida service area, from parts of the company's western North Carolina and South Carolina territories, as well as from outside the Progress Energy system.
"In addition to Progress Energy personnel already stationed in the area, we have called on 850 additional personnel to assist if Isabel hits," said Jackie Joyner, system storm coordinator for Progress Energy Carolinas. "Past hurricane experiences and storm drills have helped shape our comprehensive storm plan, and we are ready to respond. Right now, we are making logistical arrangements, stocking supplies and carefully monitoring Isabel's track."
The quickest way to report an outage during a storm is to call Progress Energy's automated outage-reporting system at
After severe weather, Progress Energy takes specific steps to restore power. Progress Energy crews first assess damage and determine what crews, equipment and supplies will be needed to make repairs.
Progress Energy offers the following safety tips for when the storm threatens:
If you know someone who relies on electric-powered life-support equipment, be prepared to move that person to a facility outside of the storm's projected path to avoid the risk of an extended power outage.
Here are some tips for when the storm hits:
If you evacuate, shut off gas, water and electricity at the breaker box. Take blankets, first-aid supplies and other essential items to the nearest shelter.
Here are tips for after the storm has passed:
If the power goes out, call Progress Energy Carolinas at
or your local utility to report any power outages. However, during major weather events, including hurricanes and severe thunderstorms, you may encounter extended wait times before your call is answered.
You can expedite the process by using the automated outage reporting system that is capable of handling more than 120,000 calls per hour. Entering your phone number or Progress Energy account number in the system ensures that we know about your outage and will capture that information in our restoration plans. Once restoration time estimates are developed, those estimates will also be available to you through the automated system.
In any power outage, utility crews restore service as quickly as possible, starting with the largest lines serving the most people.