Raleigh-Wake 911 center honors employee, rookie of the year

Posted April 13, 2009 1:34 p.m. EDT

— Employees at the Raleigh-Wake 911 Emergency Communications Center picked two of their co-workers as the Employee and Rookie of the Year last week.

Raleigh Mayor Charles Meeker presented the Employee of the Year award to Kevin Anderson and Rookie of the Year award to Heather Fletcher at an April 7 city council meeting.

Anderson has been with the communications center since 2003, and Fletcher joined as a call taker last year.

Fellow employees nominated the two "for their dedication to and knowledge of emergency communications," public-affairs specialist John Boyette said in a release.

So far in 2009, 911 dispatchers have handled an average of 1,155 calls a day – up more than 18 percent from 976 a day in 2004.

In 2008, the Raleigh-Wake 911 Center received 516,706 calls. Emergency dispatchers also helped with the delivery of 12 babies, including one set of twins.

"Through their dedication, compassion, understanding and skill, these telecommunications professionals make sure that citizens get the help that they need, when they need it," Boyette said.

Meeker also proclaimed April 12-18 as National Telecommunicators Week.