WRAL SmartShopper

WRAL SmartShopper

New offical Walgreens coupon policy - in writing!

Posted August 27, 2010 10:20 a.m. EDT

Walgreens has finally published an official coupon policy which should make life somewhat easier for couponers everywhere.

The policy basically outlines all the strict coupon rules that have been in place verbally. One nice thing they put in writing is that you can use 2 coupons on a BOGO deal, one for each product, as long as the net price does not go below zero for both items.

I am glad to see they now have an official plicy, but it is still missing some important information. It does not address using a BOGO coupon on a BOGO deal (where both should be free with sale and coupon, but not all stores allow this). The policy also states: "Customers redeeming a Register RewardsTM against the same offer may not receive another RR." But - I have heard many stories about RR's not printing when an RR from a different manufacturer has been used to help pay for the new item.  There has also been chatter on other boards about people not getting the RR if they use a manufacturer coupon on the item. I have not had this problem, but the policy does not address this issue either. I am sending corporate an e-mail about the issues above, but until they amend the policy, you may have problems with the above scenarios.

You will definitely want to print out the policy so you can help the management to understand their policy if there is any confusion. Keep in mind that there are a number of instances in the policy where they use the word "may" or "valid" leaving it up to the manager to decide if they will follow the policy.

Thanks to Walgreens for putting the policy in writing. I look forward to them updating it to include more of the common issues regarding coupon use in their stores.