New Netflix email scam seeks subscriber payment info, users' personal data

Posted December 17, 2018 3:03 p.m. EST
Updated December 17, 2018 3:16 p.m. EST


A police department in Ohio is warning about a phony email that purports to be from Netflix but is really an effort to steal recipients' personal data.

The Solon, Ohio law enforcement agency recently took to Facebook to sound the alarm about this new scam that is making the rounds.

"We talk about scams," the department wrote in a message posted to its Facebook page. "Criminals want you to click the links, so that you voluntarily give your personal identifying information away. It is very successful. Don't put your guard down."

According to the bogus email, the user's account has been placed on hold because of a problem with their current billing information. The email suggests the recipient update their payment details.

The Ohio police department warned that by clicking any links in the email, it could expose the victim's hardware devices to malware, which can surreptitiously install itself on the user's computer in order to steal even more personal information.

Apparently someone in the police department received the email and they weren't a Netflix subscriber, which is how the Ohio agency learned of the ruse.

Netflix has a page on its site that tells its subscribers what to do if they receive a "suspicious" email or text message .

The streaming provider's tips include:

  • Never enter your login or financial details after following a link in an email or text message. If you're unsure if you're visiting our legitimate Netflix website, type www.netflix.com directly into your web browser.
  • Never click on any links or open any attachments in an email or text message you received unexpectedly, regardless of the source.
  • If you suspect an email or text message is not from Netflix, do not reply to it.

Netflix was the target of a similar scam last year when emails began circulating asking for users to update their billing information by providing new payment data.