Months later, many still waiting for income tax refunds

Accountant Alison Green said, "It is the tax year that has never ended. It's still ongoing."

Green has been helping clients with their federal tax returns for 13 years, but she's never experienced a year like 2019, with extensions to file going to Oct. 15, 2020.

While those who owe could request that delay, those waiting on a refund are just stymied by the IRS slowdown.

"When we filed last year, we got it back in like three to four weeks," she said.

Green said, "I have heard so many people have called the IRS. They're on hold for an hour, they get through to someone and then they're cut off. And this is happening over and over again."

Green says she filed for some of her clients back in February, and they received refund checks nine months later.

"We have bills that we need to pay," she said. "We have house payments, light bills. It would help a lot."