The issues now getting attention across the country are similar to problems 5 On Your Side's Monica Laliberte reported earlier this month.
Customers of Kay Jewelers in many states complain that when they took their wedding and engagement rings there, the rings were either damaged or altogether lost.
5 On Your Side's investigation of Kay Jewelers started when Heather and Jonathan Couture said the store in Durham lost her engagement ring and wedding band.
Like other customers, the retailer sent off her rings for repair
A viewer in Wilson emailed about her engagement ring sent for repairs. It was due back a month ago.
“We deeply value the trust our guests place in us and take any concerns expressed by our guests very seriously,” said Signet Jewelers spokesman, Frank Cirillo. “Any concern is investigated diligently, and we make every effort to resolve any potential issues in a manner that reflects our commitment to exceptional customer service. We are reviewing the issues that were brought to our attention to ensure we are doing everything possible to assist guests who have raised concerns.”
"You think to yourself, ‘Are the rings that I exchanged on my wedding day ... that are now gone,’ Heather Couture said. “These are the rings that I was wearing when my daughter was born, when I held her for the first time and they're gone."
After 5 On Your Side got involved, Kay Jewelers agreed to evenly exchange the Couture’s wedding set for one price about $350 more than they originally paid.
They’re just happy to move on.
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