The balloon set down on a hillside at Peñasquitos Drive and Del Diablo Way west of Interstate 15 about 7:15 p.m.
The community jumped in to help, keeping the basket stable and helping the passengers exit safely, according to the San Diego Police Department.
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Witnesses helped the pilot bring the basket down to the street where it could be picked up by the owner, police said. The owner's name was not released.
No one was injured.
The NTSB said they are not investigating the incident. The agency only investigates when there are significant injuries, according to a spokesperson.
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