Fayetteville VA hospital holds town meetings to hear veterans' concerns

Veterans and their families in Fayetteville on Friday got a chance to voice their complaints directly to the head of the director of the Fayetteville VA Medical Center.

Posted 11:59 p.m. Dec 19, 2014 — Updated 1:08 a.m. Dec 20, 2014

FAYETTEVILLE, N.C. — Veterans and their families in Fayetteville on Friday got a chance to voice their complaints directly to the head of the director of the Fayetteville VA Medical Center, which has come under scrutiny in recent months for the long wait times patients have experienced.

Medical Center Director Elizabeth Goolsby held two town hall meetings to hear patients' concerns and to offer immediate on-the-spot help filing claims.

One thing the hospital has done to try to alleviate long wait times has been opening a new VA clinic on Breezewood Drive and staffing it with three primary care teams, Goolsby said.

Earlier this week, the hospital held a ribbon cutting for a 10,000-square-foot trailer to provide mental health care.

Goolsby said the additions have decreased the amount of time veterans have to wait for care.

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