Customer Service Coverage

Drive-thru drama: Wrong sauce sends Sonic customer into destructive rage
Oklahoma police say they've identified a couple who vandalized a Sonic restaurant after becoming enraged when the wrong dipping sauce was included with their order.

Health department investigates after woman snaps disturbing photo at Raleigh Popeye's
A woman was so disgusted by what she said she saw at a Raleigh Popeye's, she called the health department.

Even Apple Support falling victim to scam calls
An important warning from Apple for its customers: Don't answer if you see a call from them. It is very likely a scammer trying to take your money.

Netflix reaches 5 billion DVDs shipped to homes
Netflex celebrated a big moment on Wednesday as it pass 5 billion DVDs shipped out to customers.

DMV wait times creeping up -- along with customer anxiety
It's peak season at North Carolina Department of Motor Vehicles offices and that means long wait times for some customers.

DMV wait times grow again
Wait times are inching back up at North Carolina DMV offices despite promises by state officials to implement actions to curb delays.

5 On Your Side: The secret score companies give customers
Consumer rating

CLV score can impact customer services and their benefits
Many U.S. consumers rate companies and use those ratings to help make choices when making purchases. But many companies do the same thing to their customers.

Sears struggling with customer service complaints
Sears - once known for quality products and service - is struggling with dissatisfied customers who complain about almost-new appliances that cease to work, weeks waiting for repairs and repairmen who just don't show.

DMV announces plan to improve service
The state agency wants to hire more workers and improve customer service.

Triangle Starbucks close to accommodate worker bias traning
Several Starbucks around the nation closed to allow workers to attend anti-bias training. But there are questions over whether the training will be effective.

Will Starbucks anti-bias training for employees be effective?
A company-mandated anti-bias training at Starbucks prompted the company to shutter many of its stores on Tuesday but there are questions about if the sessions will produce lasting results.

Common assists Starbucks with anti-racial bias training
The rapper is featured in an anti-bias training video that will be shown to some 175,000 employees across 8,000 store locations on Tuesday, May 29.