Uber, Lyft rides becoming more expensive, harder to find amid driver shortage

That's because both ride-booking companies are facing a massive driver shortage.

With more people vaccinated and with businesses now open, Uber and Lyft tell WRAL they’re trying to keep up with the demand.

“Before COVID I had never had to wait more than five minutes there was a swarm of drivers all around you," said Zachary Smith, a local Uber/Lyft rider

That’s not the case anymore.

“I go out about 1 o’clock in the morning and work until about 8 o’clock in the morning, yeah only like two or three drivers in this area during that time,” said Jonathan Bonomolo, Uber/Lyft Driver

Uber and Lyft are facing a driver shortage.

“I think people don’t want other people in their car due to the pandemic and then issues with riders not wanting to follow Uber and Lyft’s rules as far as wearing a mask,” Bonomolo said.

Bonomolo drives for both Uber and Lyft in the Triangle and while he hasn’t seen an increase in prices, riders like Smith have.

“I think surge prices have been really bad during the pandemic. Especially if you go out on a Friday or Saturday night," Smith said.

Smith travels a lot and uses ride-booking companies often. He says depending on where you are, prices can double.

“I feel like the timing is a bigger concern for me than money," he said. "Especially because a lot of times, you book an Uber when you need to get somewhere right then.”

“I feel changing your prices around a labor shortage during a time of a national crisis, during COVID, which the bulk should not be put on the consumer but rather the employer I believe," Smith said.

Riders tell WRAL if you schedule your ride in advance you can find better rates.