Businesses making tough decisions on how to operate during coronavirus
A number of small businesses in the Triangle are forced to make tough decisions on how to operate due to the coronavirus outbreak.Posted — Updated
"Still going to be doing day-to-day operations, answering phones, making grooming appointments," said Triatian Kelly, manager of Woof Gang Bakery and Grooming.
Kelly said a majority of customers who come in are elderly. Employees are changing their interactions with them for their safety.
"We're doing dog food delivery to their house, to their apartment, we're doing curbside service as well," Kelly said.
Employees at Steven Shell Living, a locally-owned furniture store are finding ways to stay busy.
"We've always specialized in people coming into our store and giving them a really great experience through energy, great furniture," said Kaleigh Koch, manager of Steven Shell Living.
It’s shifting its business model to keep things running.
"We deliver stuff to people's car door today, curbside, we're offering just to sell on Instagram, over the phone, email, text," Koch said.
Amid a public health crisis, these businesses count on customers to stay alive.
"A lot of the service depends on the traffic coming into the store, mom and pop stores," Kelly said.
Managers tell me it’s important to keep allowing their employees to work, even with limited hours. They’re all just waiting for the this threat to pass.
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