Health Team

A look inside how Duke Health's Care Hub is saving lives amidst the pandemic

Posted January 22, 2021 8:28 p.m. EST
Updated January 27, 2021 12:12 p.m. EST

— Mary Martin is the person in charge of running Care Hub, which is essentially the air traffic control for Duke Health and its three hospitals.

“We look at all the inputs into the hospitals, who is on the transfer center list ... who [is] sitting in the emergency department who may be coming in for surgery today.”

Martin says the efficiency of the Care Hub has helped save lives during the coronavirus pandemic.

"This is really helped us during COVID because, of course, we have more patients coming into our system than we ever would’ve before," Martin said. "It’s allowed us to care for more patients by having all of this real time information.”

Care Hub runs 24 hours a day, seven days a week. And when the holiday surge hit, Martin says the staff took care of over 100 patients a day.

"Our staff is resilient, but this has been tough," Martin explained. "They are dealing with life-or-death situation every day and they come to work with such an amazing spirit and wonderful attitude."

While it’s been tiring, Martin knows things will get better.

“We can all pull together and there is a light coming.”

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