5 On Your Side

It may look like junk mail, but don't throw stimulus payment in the trash

Posted June 3, 2020 3:25 p.m. EDT
Updated June 4, 2020 11:03 a.m. EDT

— There are new problems with IRS stimulus payments.

5 On Your Side's Monica Laliberte says people are mistaking debit card payments for junk mail or even a scam and throwing them out.

The problem: The cards arrive in a plain white envelope from "Money Network Cardholder Services." Without any federal government markings, it's catching many people off guard.

What to do if you still haven't gotten your stimulus check

Debra Andrey emailed 5 On your Side asking if it was a scam.

Susan Barnes of Kenly messaged saying she expected a stimulus payment in the form of a check, so she cut up the card thinking it was a credit card offer.

Millions left without stimulus funds

But, yes, the prepaid debit card payments are from the Treasury Department and IRS.

They're issued by MetaBank with a Visa logo and include an explanation letter.

Almost 4 million people are getting their payment this way.

If you tossed yours, call MetaBank at 1-800-240-8100 to get the debit card reissued.

Choose Option 2 and be prepared, they'll need the last six numbers of your Social Security Number.

Barnes called the number and is now waiting for a replacement.

The first time reissue is free, after that, the fee is $7.50.

EIP Card: Frequently Asked Questions

5 On Your Side says many stimulus payments have yet to be sent, so be on the lookout.

Economic Impact Payments being sent by prepaid debit cards, arrive in plain envelope

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