5 On Your Side

It may look like junk mail, but don't throw stimulus payment in the trash

5 On Your Side's Monica Laliberte says people are mistaking debit card payments for junk mail or even a scam and throwing them out.

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By
Monica Laliberte
, Executive producer/consumer reporter
RALEIGH, N.C. — There are new problems with IRS stimulus payments.

5 On Your Side's Monica Laliberte says people are mistaking debit card payments for junk mail or even a scam and throwing them out.

The problem: The cards arrive in a plain white envelope from "Money Network Cardholder Services." Without any federal government markings, it's catching many people off guard.

 (Novikov Aleksey)

Debra Andrey emailed 5 On your Side asking if it was a scam.

Susan Barnes of Kenly messaged saying she expected a stimulus payment in the form of a check, so she cut up the card thinking it was a credit card offer.

Have you received your stimulus check yet? Consumer reporter John Matarese looks into why millions of younger people are excluded.

But, yes, the prepaid debit card payments are from the Treasury Department and IRS.

Almost 4 million people are getting their payment this way.

If you tossed yours, call MetaBank at 1-800-240-8100 to get the debit card reissued.

Choose Option 2 and be prepared, they'll need the last six numbers of your Social Security Number.

Barnes called the number and is now waiting for a replacement.

The first time reissue is free, after that, the fee is $7.50.

5 On Your Side says many stimulus payments have yet to be sent, so be on the lookout.

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 Credits

Monica Laliberte, Reporter
Lauren DesArmo, Photographer
Jenn Sorber Smith, Producer
Valerie Aguirre, Producer

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