5 On Your Side explains how to get an airline refund instead of a voucher
With such limited flights into and out of RDU International Airport, terminals and planes are just about empty.Posted — Updated
In fact, the number of passengers screened by TSA at the airport in April averaged 95.8 percent below April of last year.
But many customers whose flights were canceled because of coronavirus, complain they're getting flight credits instead of refunds.
Under Federal law, when an airline cancels a flight or makes a significant schedule change, passengers are entitled to a full refund.
But some carriers are offering vouchers as the default option, and requiring passengers to take extra steps to get a cash refund.
CR points to airlines getting $50B in relief from the government, adding ... "Consumers deserve the same treatment as giant corporations when it comes to getting financial help during this unprecedented time!"
If you're offered a voucher from an airline for a canceled flight and want a refund, push for it.
If you paid with a credit card, dispute the charge.
And file a complaint with the US DOT.
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