5 On Your Side

Consumer Reports: The most reliable appliance brands

Consumer Reports released the results of a new appliance brand reliability study on Thursday morning.

Posted Updated

Monica Laliberte
, WRAL executive producer/consumer reporter
RALEIGH, N.C. — Consumer Reports released the results of a new appliance brand reliability study on Thursday morning.

When you buy a major appliance, you want it to last -- but many people complain to 5 On Your Side about appliances, especially that they are expensive to repair.

"Appliances today have sensors and circuit boards that control and monitor functions," said Sarah Morrow with Consumer Reports.

"So your dishwasher can sense if it needs to run longer and your dryer will stop running when your clothes are dry. But all those electronics can introduce reliability problems that weren't common 30 years ago."

The new technology can make fixing your appliances more difficult.

Surveys conducted by Consumer Reports in 2018 showed that 15 to 40-percent of major appliances will develop problems or break within the first five years, depending on the product. "This is the first year that we looked at Average Predicted Reliability to compare brands based on how reliable they are across a range of major appliances," Morrow said.

The results found some brands overall are far more reliable than others.

"If you're looking to outfit your kitchen or laundry room with appliances from a single brand, consider Miele, LG, Thermador and Bosch," Morrow said.

Viking ranked last among the 24 brands, and homeowners should also be careful when considering Electrolux, Samsung, Jenn-Air and Dacor, the survey reveals. While those brands scored well for reliability in some categories, each brand has multiple categories with poor ratings, Consumer Reports said.

It's also a good idea to skip buying an appliance package from one brand and, instead, consider buying the best brand within the specific category you need, experts say. View the complete study online.


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