Chick-fil-A sued by customers over delivery price hikes

Chick-fil-A is accused of charging people more for items ordered for delivery despite promising low fees.

Posted 9:12 a.m. Oct 12, 2021 — Updated 1:21 p.m. Oct 12, 2021

Chick-fil-A is accused of charging people more for items ordered for delivery despite promising low fees.

The lawsuit claims Chick-fil-A offers a low delivery fee but then charges more for food than if it were bought for pick-up or in-person.

Attorneys say this obscures the true cost of delivery.

So far, the fast food chain has not publicly responded to the suit.

According to Food & Wine Magazine, the lawsuit was brought upon by two New York City area plaintiffs.

The filing states, "Chick-fil-A secretly marks up food prices for delivery orders by a hefty 25 to 30 percent. In other words, the identical order of a 30-count chicken nuggets costs approximately $5 to $6 more when ordered for delivery than when ordered via the same mobile app for pickup, or when ordered in-store."

It is common for delivered items to cost more, but the lawsuit alleges Chick-fil-A did not disclose the higher prices.

Chick-fil-A restaurants across the country and in North Carolina recently had to close their dining rooms certain hours or days due to staffing shortages during the COVID-19 pandemic. In August, a local Chick-fil-A had to close for the day after a COVID-19 outbreak at a distribution center.

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