Local News

Calm Black Friday: What happened to the long lines, big crowds?

Today is Black Friday - and typically, that means long lines and big crowds as people rush to discover great deals on holiday purchases.

Posted Updated

By
Heather Leah
, WRAL multiplatform producer & Lora Lavigne, WRAL reporter

Today is Black Friday – and typically, that means long lines and big crowds as people rush to discover great deals on holiday purchases.

However, it was a quiet and rainy morning outside Best Buy at Crabtree Valley Mall – and calm inside the mall as well.

"Everything is online nowadays," early shopper Hudson Smith said. "You find all the deals on there. You just order right there from the comfort of your home. So, I mean, I don't blame them, but I'm just here for the experience."

This is a stark comparison to the pre-pandemic crowds heavily associated with Black Friday. In 2017, more than 500 people waited in line outside a Best Buy, some even going so far as to stay overnight on Thanksgiving.

"This is not what I expected," said one shopper, who braved the rain to find great deals – and found short lines and empty aisles. Most shoppers told WRAL News they were pleasantly surprised by the lack of crowds.

Why was Black Friday more calm this year?

Could the lack of crowds be attributed purely to heavy rain this morning? Or perhaps inflation has people tightening their budgets?

Could it be because 'Black Friday' deals have begun lasting all week or even all month at some locations, lessening the impact of the day itself?

'Black Friday' watered down by month-long sales, instead of door busters

Retailers have started to spread their deals out over many days instead of just one day, and consumers have increasingly turned to the internet to find even deeper deals than in-store bargains, forcing more holiday shopping to shift online.

“I think it’s accurate to say that online sales now account for as much as 40% of Black Friday sales,” said Scott Rankin, principal and national consumer and retail strategy leader with KPMG US.

Online shopping gaining popularity, rather than in-person deals

At Best Buy, a large pile of boxes marked as online orders proved people had ordered their deals on the Best Buy website ahead of time, and could now arrive at leisure to pick up their items.

Online shopping was already gaining in popularity prior to 2020, and the pandemic pushed online shopping into overdrive. Online sales were rising even before the pandemic. In 2019, shoppers spent more than $600 billion online, up nearly 15% from the previous year, according to the Commerce Department.

“Black Friday has definitely transitioned more into a digital affair in the past five years,” said Neil Saunders, retail analyst and managing director at GlobalData Retail. “The focal point is not that single day anymore. It’s an event spread out over several days.”

Inflation taking a toll on holiday shopping

Against today's economic backdrop, the National Retail Federation — the largest retail trade group — expects holiday sales growth will slow to a range of 6% to 8%, from the blistering 13.5% growth of a year ago.

Adobe Analytics expects online sales to be up 2.5% from Nov. 1 through Dec. 31, a slowdown from last year's 8.6% pace, which was higher even though shoppers were still uncertain about returning to physical stores.

Analysts consider the five-day Black Friday weekend, which includes Cyber Monday, a key barometer of shoppers' willingness to spend, particularly this year. The two-month period between Thanksgiving and Christmas represents about 20% of the retail industry’s annual sales.

Small Business Saturday instead of Black Friday

With Black Friday seemingly losing steam, is there potential for more people to begin focusing on Small Business Saturday? Small Business Saturday was created to encourage consumers to Shop Local, allowing local businesses get a share of some the holiday shopping revenue enjoyed by larger stores.

Shop Local Raleigh has created a guide to local businesses taking part in deals, specials and giveaways for Small Business Saturday. Some shops are offering raffles and prizes, wine or cider tastings, refreshments and discounts.

Downtown Cary has a walkable shopping district with tons of unique shops and local goods,

WRAL Out & About has created a Holiday Gift Guide with all kinds of ideas for heartfelt gifts – from food to wine to gift cards to locally-made crafts.
Want to shop online for Black Friday deals instead? WRAL SmartShopper has compiled a list of top deals found on Amazon.

 Credits 

Copyright 2024 by Capitol Broadcasting Company. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.