Toyota to pay for loaners during recall repairs

Posted March 3, 2010 3:40 p.m. EST
Updated March 5, 2010 10:42 a.m. EST

— Owners of recalled Toyotas should be able to get quicker repairs, free pickup and delivery of their cars and free rental or loaner cars to drive, Attorney General Roy Cooper announced Wednesday.

Toyota has recalled millions of cars in recent weeks for problems with accelerators that stick and faulty brakes.

At the request of state attorneys general, Toyota has agreed to provide the following services free-of-charge to drivers in North Carolina and other states:

  • Pickup and return of the vehicle by a dealership representative or by flatbed truck.
  • Driving the customer to the dealership and/or to his or her place of work.
  • Providing alternative transportation, such as a rental car, a loaner vehicle or taxi reimbursement, for the reasonable period that the customer is unable or unwilling to use his or her vehicle.
  • Expedited scheduling of repairs for certain problems, such as sticking accelerators and anti-lock brake software recalls.

In a letter to Cooper and other state attorneys general, Toyota said these services would be provided at no cost to customers and that Toyota would reimburse dealerships for the costs of the accommodations. The services are effective immediately.

"We rely on our cars to get us where we need to go, and we expect them to get us there safely,” Cooper said in a statement. “These additional steps will give concerned drivers more peace of mind.”

Toyota is notifying dealerships across the country about the services available to drivers of recalled cars.

Consumers with questions may contact a Toyota dealership, call the Toyota Customer Experience Center at 1-800-331-4331 or call the Lexus Customer Assistance Center at 1-800-255-3987 for more information. The toll-free numbers are available from 8 a.m. to 9 p.m. Eastern Time on weekdays and from 10 a.m. to 7 p.m. on weekends.