Problem with host knocks ESC Web site offline

A problem with the company that hosts the ESC information out of state means people can’t file unemployment claims or updates online, the agency says.

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RALEIGH, N.C. — People seeking to file new unemployment claims or submit certification for continued reception of benefits could not use the North Carolina Employment Security Commission’s Web site.

The site was unreachable Friday because of a problem with the company that hosts it, according to ESC spokesman Larry Parker.

“The problem is outside the state network,” Parker said.

The Web site could be accessed internally, he added. The ESC also managed to post a note on the home page telling people seeking benefits or job information to use the ESC’s phone system.

“There is nothing wrong with the phone system,” Parker said.

Unemployment claims can be filed at 1-877-841-9617.

Updates can be filed at 1-888-372-3453.

Parker said he did not know the name of the hosting company and said ESC was told by the state’s Information Technology Services that that firm is located in the northeast.

“It’s affecting us, obviously,” Parker said of the problem.

Fortunately, he added, most people file for unemployment benefits or submit certification for continued benefits on Sunday, Monday or Tuesday.

Unemployment statistics for January will be announced March 10.

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