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Attorney General: NC residents should be careful with roof repairs after severe storms

After recent hail storms, many homeowners are hearing from roofing companies offering to inspect the condition of their roofs.

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RALEIGH, N.C. — After recent hail storms, many homeowners are hearing from roofing companies offering to inspect the condition of their roofs.

However, North Carolina Attorney General Josh Stein warns it's best to avoid roofers who come to your door or leave fliers.

Stein says, based on complaints over the years, many homeowners are not happy with the results.

The pitches make things sound easy - they'll contact your insurance company for you, often promise to do the job for whatever your insurance pays and maybe even offer to waive the deductible. Stein said that is illegal and a red flag for fraud.

Before signing anything, get multiple quotes in writing and check references from past jobs. It is also important to dig into online reviews to get a feel for the company's reputation.

Verify the company has a physical, legitimate business address, so if there's an issue with the work, it can be resolved.

It is important to file the claim and get the check from the insurance company. Then, don't pay the roofer until after the work is complete and inspected by an insurance adjuster.

Also, know that filing a big insurance claim will likely make your premium go up. The company might even drop you as a customer.

Under the law, most roof repair contracts negotiated in person at your home are cancellable within three days of signing.

A bill North Carolina lawmakers are considering right now expands that to three business days after a homeowner learns insurance won't cover the cost. It's the result of homeowners who complained they had to move forward with contracted roof jobs even though their insurance company denied their claims.

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 Credits

Monica Laliberte, Reporter
David McCorkle, Photographer
Jenn Sorber Smith, Producer
Natalie Matthews, Web Editor

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